How to Integrate Keynote with PagerDuty

Introduction

Keynote is a global leader in Internet and mobile cloud monitoring. With Keynote, you can quickly diagnose performance problems at the application, transaction, and infrastructure levels in real-time. By integrating your Keynote account with PagerDuty, you’ll receive phone or SMS alerts for web and mobile performance issues moments after they are detected.

Setting up the PagerDuty / Keynote integration

In PagerDuty:

  1. Click on the Services tab.
  2. On the right sidebar, click the Add New Service tab.
  3. Enter a Service Name and select an Escalation Policy.
  4. Start typing “Keynote” under “Integration Type” to filter your choices.
    Keynote
  5. Click the Add Service button.
  6. You’ll be taken to the service page. Copy the Integration email to the clipboard; you’ll need it to set up the integration in Keynote.
  7. By default, PagerDuty will only open incidents for Keynote alarms with a severity of “critical”. If you would also like PagerDuty to open incidents for Keynote alarms with a severity level of “warning”:
    1. Click Edit this Service.
    2. Under Severity filter select Open incidents when an alarm enters the Critical or Warning states.
    3. Click Save Changes.

In Keynote:

Note:  Your Keynote email subjects under Alarms > Email Formats must be the default values otherwise they will not be processed by PagerDuty.

  1. Log in to your MyKeynote account.
  2. Click the Alarms tab, then click on the Configure sub-tab.
  3. Check the alarm you want to trigger in PagerDuty, and press Next.
  4. Paste the Integration email into both the Send Warning Alert To and Send Critical Alert To text boxes.
  5. Ensure the Email Addresses radio option is selected.
  6. If you wish to receive performance alarms, check the box labelled Performance Alarms Enabled and adjust the other settings as necessary.
  7. If you wish to receive availability alarms, check the box labelled Availability Alarms Enabled and adjust the other settings as necessary.
  8. Click the Save Changes button.