Most monitoring tools are pretty weak when it comes to alerting — they send someone an email and hope for the best. PagerDuty takes over the alerting aspects of your monitoring tools by phoning, SMSing, and emailing your support staff when your systems break. After all, what good is an alarm if there's no one around to hear it?
 |
 |
 |
|
Phone alerts work internationally.
|
SMS alerts work internationally.
|
Email alerts work internet-wide :).
|
PagerDuty allows each of your support engineers to configure their own customized notification chain. Engineers can opt to receive alerts using any combination of phone calls, SMSes, and emails. Since PagerDuty doesn't limit you to just one phone number per person, support engineers can enter both their mobile and home phone number to maximize the chance that they'll receive alerts. PagerDuty can even be configured to retry alerts if the call or SMS goes unanswered.
