Notify multiple people at once and re-route accidentally overlooked alerts by automatically escalating alerts to other on-calls.
Your customers are counting on your apps and services to get things done. Whether it’s closing a deal or watching their favorite movies if you’re not up, they’re gone. Set intervals between each escalation tier based upon your SLAs.
Rest assured, if you ever miss an alert PagerDuty has you covered. And we have your secondary engineer’s back. And third and so forth. Cycle through escalation policies multiple times until someone answers the alerts to ensure all incidents are responded to.
Each second matters during downtime, but missed alerts happen. No one wants it to get to this point but add managers to the end of escalation policies so issues are handled swiftly.
Get everyone needed to tackle an incident in your system. Notify support and other customer-facing groups so they’re informed and prepared.