With PagerDuty, you can fairly share on-call responsibility by creating on-call schedules. When an incident is triggered, PagerDuty can automatically route the alert to an engineer according to an on-call schedule.
PagerDuty lets you build different on-call schedules for each specialization within your organization. For example, you can create one schedule for your database administrators, and another for your network engineers. Incidents can be easily configured to alert the appropriate on-call specialist, ensuring that problems are always dispatched to those best able to handle them.
PagerDuty helps you quickly build an on-call schedule by specifying an on-call rotation. Just tell us the people between whom on-call should rotate, how long you want each on-call shift to be, and when you want on-call to hand-off between group members.
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Of course, sometimes you'll need to make manual adjustments to an on-call schedule at the last minute. Perhaps an engineer gets sick, or agrees to swap on-call periods with someone else. PagerDuty lets you easily create exceptions to your on-call rotations so that alerts are always directed to the right people.
