See what’s in store

There’s a lot on the menu at one of the biggest DevOps conferences of the year. From breakout sessions and featured speakers, to happy hour networking and the big bash, get a lay of the land to plan your own roadmap to the future of DevOps.

Technical Track
Learn how to get the most out of PagerDuty with demos, how-to’s, and technical best practices from DevOps thought leaders.
Product Track
Geek out on the latest and greatest from PagerDuty, with deep-dive sessions into our newest capabilities.
Value Track
Explore the art of the possible with sessions focused on new PagerDuty use cases, customer case studies and how you can drive more business value.

Monday, Sept.10

Breakfast and Registration
Breakathon — free event, separate registration required.
Welcome Reception Partner Expo

Tuesday, Sept.11

8:00 - 9:30am
Breakfast and Registration
9:30 - 11:00am
Opening Keynote: Jennifer Tejada and Customer Speakers
Guest speakers - Rathi Murthy, SVP/CTO of Gap Inc. and Aaron Levie, CEO of Box, Inc.
11:00 - 11:20am
11:20 - 12:05pm
Industry Keynote: Ray Kurzweil, Futurist
12:05 - 12:45pm
Industry Keynote: John Allspaw, Founder, Adaptive Capacity Labs LLC
Incidents as we Imagine Them Versus How They Actually Are

There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening. Sometimes diagnostic paths can lead down rabbit holes. Sometimes issues can be detected after they've been resolved. This talk is about recent research on these "messy details" of real incidents and it's implications on how we understand them beyond the traditional "metricification" approaches.

12:45 - 1:45pm
1:45 - 2:30pm
Observability-Driven Development

TDD is table stakes for any good team, but it’s not enough: these days you need ODD: Observability-Driven Development (and Design). Observability should be baked into every step of your software development process, from conception to maintenance period. No pull request should ever be accepted without being able to answer the question, "how will you know if this works?" Even the process of deciding what to build should often be undertaken instrumentation-first. And every engineer should be in the habit of going to look at what they just shipped and asking themselves, "did what i expected to happen actually happen? does anything else look weird?"
Tests are great, but your code isn’t baked til it has matured in prod. That means real services talking to real data, at real scale, with real unpredictable user behaviors at scale: accept no substitute. Let's get down to brass tacks and talk about how ODD can make your lives, your teams and your services much better.

Speaker: Charity Majors, CEO,

DevOps Transformation: The PagerDuty Journey

At PagerDuty, reliability is at the heart of everything that we do. But in order to deliver continuous availability, drive a maniacal focus on customer needs with faster innovation, and support exponentially growing scale, over the years we've had to make significant investments and changes in how we develop and operate products. In this session, you'll hear from our head of engineering and product development as he shares best practices and insights gleaned from our own DevOps transformation.

Speaker: Tim Armandpour, SVP Product Development at PagerDuty

Ensuring a Great Customer Experience

In the cutthroat world of retail, the customer is king. Customers want to shop when and how they want, but the reality is that “omni-channel” is still a pipe dream for many retailers. When every second of down time is lost revenue, how do you maintain the customer experience, especially when legacy systems and siloed operations are involved? Hear from leading global retailers and their real-world experience navigating omni-commerce, digital transformation and strengthening the customer experience.

Speakers: Matt Kundrat, Senior Manager, Production Support, American Eagle Outfitters

2:30 - 3:15pm
What, Why, and How of Zero-Trust Networking

Traditional approaches to networking and security no longer work. Applications are adopting microservices patterns and organizations are embracing public clouds, which add new challenges to operating and securing our networks. The network perimeter used to be the best and last line of defense, but high-profile compromises keep happening. Zero-trust networking is the idea of treating the private network like the public Internet: untrusted and adversarial. In this talk, Armon covers what zero-trust networking means, why it matters for most organizations, and how it can be implemented.

Speaker: Armon Dadgar, Hashicorp

Modern Incident Response

Incidents are never fun, but a bad incident response process makes them even less so. How do technical teams mobilize the right people and provide the right context and tooling to rapidly take action and drive incident resolution? With the clock ticking and up to millions of dollars lost per minute of downtime, there’s no time to waste in assembling the right experts. Learn how the Modern Incident Response approach empowers responders to eliminate the pain between to action, providing automation designed from best practices used by thousands of operations teams.

Speakers: Alan Alderson, Director of IT Operations, William Hill
Paul Rechsteiner, Principal Product Manager, Incident Response, PagerDuty

DevSecOps: Agile Security in the Face of Rapid Change

Security is top of mind for every organization. But with the rapid pace of change that comes with digital transformation, how do organizations keep their products and solutions secure when they are constantly evolving? Learn how a leading organization is using PagerDuty to improve cybersecurity incident response while building security into its products through DevSecOps practices.

Speaker: Mir Ali, Director, Head of Shared Services at Fitch Group

3:15 - 3:30pm
3:30 - 4:15pm
Another Journey of Chaos Engineering

Chaos engineering is here to stay. There's a thriving community, numerous open source projects, a few books, even a startup. Companies are hiring chaos engineers and creating entire teams focused on chaos engineering. This talk is about strategies for launching a chaos engineering movement at your company, as well as the challenges and results you can expect. Learn how chaos engineering and oncall practices work together to let teams move faster and safely.

Speaker: Bruce Wong, Director of Engineering at Stitch Fix

PagerDuty for Developers

At PagerDuty, we get super excited seeing customers extend the platform in unique and interesting ways using our flexible API and developer tools. In this session, you’ll see some of the coolest third-party apps built on top of PagerDuty -- by folks like you -- as well as how to install apps created by the rest of the PagerDuty Community. We’ll also deep dive into how you can build your own apps to customize your PagerDuty instance and turn any signal into insight and action--exactly how you like it!

Amelia Shiu, Director of Product Management - Applications, PagerDuty

Customer Support When Dev Teams are a World Away

Leading daily fantasy sports site FanDuel must stay up at all times so that their customers can play games during live sporting events. With the majority of these games taking place after working hours, peak traffic and usage occur when very few people are in the office. To compound matters, FanDuel’s technical teams are located five time zones away. So how do you troubleshoot and assemble the appropriate resources immediately when there’s a high severity issue, if you’re in Customer Support? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.

Speaker: Luke Kanter, Manager - Business Operations at FanDuel

4:15 - 5:00pm
Through A Glass Darkly: Ethics in AI

Technologists shape the world by our decisions, whether explicit or unexamined; our code constructs reality. As the automated systems we devise affect more lives, our responsibility weighs all the heavier. We need to examine what we mean by consent and disclosure, by opting in and data retention, by privacy and security. What does human-computer interaction look like when an artificial intelligence is learning from all it encounters in our flawed, messy, all-too-human world? Ethical questions around corner cases and defaults become critical when the stakes include human lives and freedoms. Let's consider how to build a future where we want to live.

Speaker: Bridget Kromhout, Principal Cloud Developer Advocate at Microsoft

HumanOps: Achieving Peak Performance

IT Operations telemetry has always focused on the health of servers, applications, and technical services...but what really drives the quality of all these things are the people behind them. Companies must understand employee health in order to retain and attract talent that keeps systems running at peak performance. Join us to learn how PagerDuty’s Operations Health Management Service helps organizations gain actionable insights into their most critical asset: their people.

Speaker: Ophir Ronen, Director, Digital Insight, PagerDuty

Measuring Software Quality and Business Value

Tracking and measuring KPIs are a major part of DevOps practices. Yet when you come right to it, what exactly should you be measuring beyond MTTA and MTTR? What are the metrics that your engineering teams should be tracking to analyze code performance and quality? What are the metrics that the business cares about? In this session, we’ll discuss the different metrics that can be tracked to better understand performance and quantifying how development teams are supporting the business.

Speaker: Paul Whyte, Engineering Manager, DevOps, Funding Circle UK

5:00 - 7:00pm
Happy Hour / Networking

Volunteer Activity: Disaster Preparedness
Call to action! Lend 15 minutes of your time to assemble emergency relief kits in honor of National Preparedness Month, with PagerDuty partner Northern California Red Cross. Together, we can provide critical supplies to 1,000 people impacted by wildfires. Grab a friend and a drink and stop by.
7:00 - 11:00pm
Customer Appreciation Event

Wednesday, Sept.12

8:00 - 9:30am
Breakfast and Registration
9:30 - 10:30am
Industry Keynote: Patrick Lencioni, Founder, The Table Group, Inc.
10:30 - 11:00am
Olivia Khalili, VP, Social Impact and Corporate Responsibility, PagerDuty
Guest speakers — Nancy McGuire-Choi, COO, Polaris; Mateo Manzari, Director of IT, PDC
11:00 - 11:15am
11:15 - 11:30am
Ecosystem Innovation Showcase / Customer + Partner Awards
11:30 - 12:30pm
Rachel Obstler, VP, Product Management, PagerDuty
Tim Armandpour, SVP, Product Development, PagerDuty
12:30 - 1:30pm
1:30 - 2:15pm
“Failure” as Success: The Mindset, The Methods, and The Landmines

"Failing fast," "failing forward" and "Learning from failure" are all the rage in the tech industry right now. The tech company "unicorns" seem to talk endlessly about how they reframe failure into success. And yet, many of us are still required to design and implement backup system capabilities, redundancies, and controls into our software and operations processes. And when those fail, we cringe at the conversation with management that will ensue. So is all this talk of reframing "failure" as "success" within our organizations just that: talk? And what does that look like, anyway? We'll explore mindset, the history it's rooted in, as well as effective methods to move your organization toward it and some land mines to avoid along the way.

Speaker: J Paul Reed, Founder, Release Engineering Approaches

Introduction to Event Intelligence

Learn how Event Intelligence, the next-gen approach to Event Management and AIOps, helps teams to cut through the noise and operate at scale. This introductory session will walk through key best practices and requirements such as reducing noise via adaptive machine learning, accelerating triage via integrating machine data with human response, and much more.

Lilia Gutnik, Product Manager, PagerDuty

Forging New Data Insights for Large Scale Digital Transformation

For large enterprises with legacy systems and processes, Undertaking any sort of digital transformation can be daunting. What does it take to be successful? What are some of the key lessons learned when aligning an organization with established systems, processes and technologies? Hear how one large enterprise is doing this with the help of PagerDuty.

Speaker: Ben Hwang, Cloud Automation Leader, GE Digital

2:15 - 3:00pm
This IS NOT Fine: Putting Out (Code) Fires

So the dumpster is on fire. Again. The site’s down. Your boss’s face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Firefighters have clear procedures and a strong hierarchy. The first truck at a scene immediately begins assessing the situation. They evaluate building construction, visible smoke, fire and flow paths. The Incident Commander gives orders to his or her personnel regarding fire attack as well as calling for additional resources, communicating with those not yet at at the scene and preparing an action plan. This talk will focus on how firefighters approach a fire — before, during and after an incident — and how we can apply those strategies to our own (admittedly much less dangerous) fires.

Speaker: Emily Freeman, Head of Developer Relations and Product Marketing, Kickbox

The Real-time Business Impact of Your Operations

Digital service performance is now at the heart of every organization’s ability to not just thrive, but survive. When incidents occur on technical services, business and technical teams need a shared, real-time view into this mission-critical connection between incidents and their broader business impact — on revenue, customers, and more. Learn about PagerDuty approach to providing end-to-end visibility for both digital business leaders and technical responders seeking to truly own the customer experience.

Speakers: Ben Connolly, Head of Digital IT, Vodafone
Jeremy Bourque, Product Manager, PagerDuty

Digital Business meets IoT: More Than Just Software in Real-Time

As software eats the world, the emphasis on uptime to meet customer expectations has been growing. But most companies don’t live entirely in a virtual bubble: devices are often critical to the health of the business. Thanks to the IoT movement, connecting those digital signals to real-time response is simpler than ever. Whether devices are helping you to create new engagement with your customers or streamlining your existing operations, this session will showcase experts from a variety of industries who have brought PagerDuty into unique new areas to drive action.

Speakers: Tannia Hernandez, Assistant Director of Operations, Good Eggs
Juan (JJ) Mayora, Facility Manager, Good Eggs

3:00 - 3:15pm
3:15 - 4:00pm
Monitoring that Monitors the Monitors of the Monitors

One way to break the cycle of alert fatigue is by improving the quality of the signals you monitor. That can mean greater resolution at which monitoring data is ingested and processed, smarter statistical methods for aggregating and correlating data across multiple services, or routing alerts through an escalation and incident management system.
But what if the right signals aren’t emitted by my systems, but instead by the actions of my operations team?
In this talk, I’ll share how we combined application metrics with metadata from our chatops tools to unlock insights about the behavior of our operations team. And how monitoring that behaviour in real-life provided our leaders with more accurate and earlier warnings about incidents happening in real-time.

Speakers: Arijit Mukherji, CTO, SignalFX

The Metrics and Measures of Digital Operations

Digital business leaders today must clearly understand the link between operations and business outcomes in order to effectively prioritize investments in people, process, and technology. Typically, tying these contexts together is extremely difficult, let alone understanding the metrics to measure in the first place. However, those who take advantage of prescriptive insights from their operations data can gain a much higher success rate for their digital transformations. In this session, we’ll dive into the characteristics of operationally mature organizations, and provide a framework around the exact metrics and operational readouts to use in order to effectively measure and improve operational health.

Speakers: Cads Oakley, Director of Resilience Engineering, Castlight
Jeff Martens, Group Product Manager, Analytics & Visibility, PagerDuty

Art of the Possible: Using PagerDuty for Good

As consumers, technology is invading all parts of our lives. This is what makes it so exciting to be a technology provider in 2018: contributing to life-changing causes from organ donation to social justice to suicide prevention. This session will share stories of how practitioners brought a technology mindset to solve real world problems, leveraging PagerDuty in unique ways to drive action in critical situations.

Speaker: Austin Nagasako, Director, Donor Operations, Sightlife

4:00 - 4:45pm
Introducing Jira Ops: Respond Faster with Atlassian + PagerDuty

Atlassian’s mission is to unleash the potential of every team. Atlassian’s newest product, Jira Ops, is built on top of Jira with a direct connection to PagerDuty to ensure teams can be successful and respond quickly when things break. This session will cover how PagerDuty and JiraOps work together to help teams respond to incidents, quickly and in real-time.

Speaker: Michael Lauricella, Director of Business Development, Atlassian

PagerDuty "Ask Me Anything"

At PagerDuty, we love getting feedback from our customers. Are there features you want? Questions you’ve always wanted to ask? Want to hear about what’s coming next? Join us to talk live with different members of the product team!

Rachel Obstler, VP Product Management, PagerDuty

PagerDuty on PagerDuty

Unless you spent the last few years on a remote deserted island, you might have noticed some changes in how work gets done at your company. Whether you call it Digital Transformation, DevOps, or Digi-DevOps-ification, it reaches far beyond just your Development and Operations teams. To be a successful digital business, it requires everyone to become more responsive to the rising expectations of customers. In this session, you’ll hear how PagerDuty, itself a digital business, has transformed how it operates by integrating technology to solve problems across BusinessOps, Customer Support, DevOps, ITOps, SecOps, and more.

Speakers: Dave Cliffe, Head of Imagineering, PagerDuty
Kat Gaines, Manager, Customer Support, PagerDuty

4:45 - 7:00pm
Departures / Happy Hour

** Agenda Subject to Change

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