When we aren’t dealing with event storms and cloud outages, we’re working hard on improving our product for you. One such effort has been to let you use more of the wealth of information we store for your account. We already keep track of every incident you’ve ever sent us, every phone call we’ve ever sent you, and every SMS message that ever woke you up. As it turns out, if we improve the navigability and visibility of that information it can tell some interesting stories.
In the past, our Reporting tab on your PagerDuty account read more like a phone bill than a report. You could see the total number of alerts sent for a given month, and get a specific list of phone calls made or emails sent for that month. That was about it.
Sure, you can still do that. But you can now do a lot more.