Posts by David Hayes

Best Practices & Insights

Putting People First: Metrics-Based Onboarding

It’s a truism that you get what you measure, and recruiting is no different. At PagerDuty, we take people very seriously in the product with...

Incident Management & Response

Incident Response: 6 Best Practices for the Modern Enterprise

Modern organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far ...

News & Announcements

Announcing the PagerCoin ICO: Press 4 to HODL

Today PagerDuty is pleased to announce our long-awaited foray into blockchain with our initial coin offering of PagerCoin. PagerCoin is the first ...

Best Practices & Insights

The Future of the NOC

One of the best things about working at PagerDuty is that our customers, our users, our champions, and our buyers are all the same people...

Features

Video Conferencing in the Operations Command Console

Get face to face One of the great things about being a platform is that your users have the ability to take your product in...

Announcements

PagerDuty Certified for ServiceNow Express

 Exclusive Integration Delivers Better Incident Management and Resolution Workflows PagerDuty has long been partnering with ServiceNow, enabling IT ...

Announcements

Incident Resolution Workflows with PagerDuty and Microsoft Flow

The Microsoft Flow platform, which launched Oct 31, now supports the creation of automated workflows between PagerDuty and other tools to maximize ...

Events

Bringing the Heat at Microsoft Ignite

Microsoft Ignite was a massive show this year and it was great to see all of our Microsoft friends from the Azure, SharePoint, Yammer, and...

Features

Reach Any Responder Immediately with Live Call Routing

PagerDuty has been the leader in getting the right people involved and collaborating on an incident — whether it’s through chat tools like Slack, ...

Innovation

Know When to Go for Pokémon Go

Everything has an API Like with many others, Pokémon Go™ has captured our attention and imagination at PagerDuty. But there are only so many ...

Conference

Building a Chat Integration for Cisco Spark in Minutes

In time for day two of Cisco Live, we thought it would be timely to build an integration for Cisco Spark and PagerDuty. So we...

Announcements

Platform Extensibility with API v2 and the Custom Events Transformer

The PagerDuty platform has enabled thousands of our customers to build great tools on top of our various APIs to resolve incidents faster and more ...

Alerting

Quick Tips: How to Post Mortem Every Incident

The Case for Post Morteming Every Incident A post mortem is a process for investigating an incident to figure out what went wrong and what...

Alerting

Not Enough Cat Photos? Introducing OkCats

PagerDuty alerts. Feeding a newborn gremlin. FOMO. These are the things that keep us up at night. Here at PagerDuty, we know that nothing settles the ...

Announcements

Get Notified Before You Go On-Call

In February, we launched On-Call Handoff Notifications so you never forget that you are on-call, missing an alert! By popular demand, we’ve tweaked ...

Announcements

Alert All the Right People with Multi-User Alerting

PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies...

Announcements

Touching up our Web UI

Over the next couple of days, you may notice that our webapp is getting a minor facelift.  We’ve always been a team of engineers first...

Reliability

Animating Incidents with webhooks, Firebase and d3.js

We’re rolling out Webhooks on incidents and it opens up a lot of fun new things. For background, Webhooks let you recieve HTTP callbacks when ...