Posts by David Shackelford

News & Announcements

Cut Through the Chaos With PagerDuty Event Intelligence

Across every industry and operational model we serve, customers tell us they’re struggling with finding the actionable signal in a sea of data. The ...

Announcements

Ops, Reimagined: All the New Features Announced at Summit 2017

As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success...

Collaboration

Inclusive Technology at PagerDuty

I’m proud and appreciative of the commitment PagerDuty makes to diversity and inclusion. I appreciate how we hire women and people of color into ...

Announcements

Focus Response on What Matters

Monitoring IT systems and applications is a complex science, and at PagerDuty, we are proud to integrate with over 175 different ITOps, DevOps, and ...

DevOps

Being a Product Manager in a DevOps World

At Velocity Santa Clara this year, I gave a talk about the interplay between the DevOps movement and product management. I think it’s important for...

Alerting

It's a Match! Swipe Incidents with PagerDuty Mobile App Update

We're pleased to announce our fourth major mobile release, which brings some significant improvements to the performance and usability of key parts of...

DevOps

#HugOps in Practice: Empathy Skills for DevOps

We think we’re doing the whole DevOps thing right — new hires can deploy on day one, Travis CI is humming along, and we own the code we ship. But ...

Alerting

Transitioning to a DevOps Model

As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps ...

Announcements

New! Automatically Resolve Email Incidents with Email Parsing

Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now ...

Events

October Hackday: iOS 8, Dev Docs ChatOps, and more

We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the...

Features

A deep dive into how we built Advanced Analytics

Advanced Analytics was a big project for us – not only was it a big step toward helping operations teams improve their performance with actionable...

Alerting

The 4 Operational Metrics You Should Be Tracking

Living in a data-rich world is a blessing and a curse. Flexible monitoring systems, open APIs, and easy data visualization resources make it simple to...

Events

Building the Future of Monitoring at Monitorama 2014

The PagerDuty team just got back from Monitorama 2014 in Portland, and we had a great time. This was my first time representing PagerDuty at...

Features

PagerDuty and Webscript.io | Conference Calls, Heartbeat Monitoring & More

PagerDuty sends out webhooks when different events happen on an incident. A webhook is a custom HTTP request that can contain more or less anything...

Features

Build Out Your PagerDuty Reports with Zoho

Two of the most important metrics for any on-call team are Incident Volume and Mean Time to Repair (MTTR). Tracking how many incidents are coming...