Katrina Gaines

Posts by Katrina Gaines

Culture

Pride at PagerDuty: How Our Community & Allies Adapt, Expand, and Thrive Under Pressure

I moved to the SF Bay Area in 2006 from a small town that solidly did not celebrate Pride. I never felt like I made...

Customer Service

How PagerDuty Leverages Customer Service Ops to Delight Customers

Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this ...