TL;DR; We brought our deploy time down from 10 minutes to 50 seconds. When I joined PagerDuty over a year ago, our application consisted of…
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in…
Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot…
Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a…
I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets…
This is Part 1 in a multi-part series dealing with tips for being on-call.