Oct 16, 2012
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in…
Aug 24, 2012
Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot…
Aug 21, 2012
Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a…
Feb 27, 2012
I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets…
Mar 30, 2011
This is Part 1 in a multi-part series dealing with tips for being on-call.