| In Alerting, Operations Performance

Hiring software engineers is hard.  We all know this.  If you get past the problem of sourcing and landing good candidates (which is hard in…

| In Alerting, Operations Performance

Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot…

| In Alerting, Operations Performance

Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a…

| In Alerting, Operations Performance

I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets…

This is Part 1 in a multi-part series dealing with tips for being on-call.

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