About a year ago, some technical difficulties at Citi temporarily shut off a few hundred thousand cards and a swath of ATMs at the same…
“Incident lifecycle management? If we manage to stay alive from one incident to the next, it’s a good day. On a bad day, it’s all…
Today, we’re excited to announce a suite of new functionality to power even faster resolution and accelerate learning from major business-impacting incidents with the definitive…
Your high school history teacher no doubt delivered to you some variation on George Santayana’s famous remark that, “those who cannot remember the past are…
The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, more…
The fear of failure can be a massive hurdle for many development and ops team members. This fear can be so overbearing that morale across…
Incident management is paramount to the success of any modern ITOps team. However, much like growing a business, scaling incident management can also trigger growing…
Incident response bottlenecks – you know they’re real and you know that your incident response system probably has a few, but they must be minimized…
It’s critical to have the right tools in place before a firefight happens. A lack of proper tooling makes it significantly more difficult to recognize, organize,…
If technical debt were like monetary debt, it would be hard to keep track of it unless you checked in manually. The only way many…
According to a roundup by Gartner, the average cost of downtime for an enterprise is $5,600 per minute. While the data collected was from incredibly…
Have you ever returned to the office to find out that a server was down the whole night, and there was no way you could…
In a simpler world, all alerts would be created equal and your infrastructure would either be completely working or completely broken — with no middle…
Thanks to the DevOps movement, we now understand why software delivery chains that consist of a series of silos are bad. They complicate communication between…