Custom Alert Sounds Now Available for iOS and Android

Custom Alert Sounds Now Available for iOS and Android

Our new version of the iOS and Android mobile apps makes push notifications even better. We’ve seen the use of push notifications increase since we released our mobile app, but we’ve also heard that the notifications may sometimes be overlooked because they sound the same as every other notification. We’re excited to announce that one of our most requested updates – the ability to set custom sounds for push notifications – is here.

Custom Alert Sounds

We know that it’s important to be able to distinguish between a PagerDuty alert and your mom messaging you on Facebook. To make sure you never miss an alert, our mobile apps now come with 10 sound options you can set as the sound for your PagerDuty push notifications. We’ve included some of our favorite sounds below.

PagerDuty Alert – let us become your favorite robot

Morse Code – it actually spells out PagerDuty

Sad Trombone – when your systems let you down

If you’re using an Android phone, you can also set the push notification to play a sound even if your phone is on silent.

Push notifications are a great way to quickly acknowledge an alert. Opening the mobile app directly from the notification lets you see all relevant info for the incident, and you can swipe to acknowledge, resolve or reassign it. However, we recommend setting a backup notification method (i.e. phone call or SMS message) since there are a few situations that could cause you to miss one.

Don’t already have the mobile app? You can download it for iOS or Android.

Are there any other features you would like to see in our mobile app? Shoot us an email at support@pagerduty.com or send us a tweet, @PagerDuty.

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  • appreciative

    Thanks for adding this!

  • appreciative

    Thanks for adding this!

  • appreciative

    Thanks for adding this!

  • Romi

    Not very useful. What we need is the ability to bypass the silent mode. Most of the time when you are on duty at night you turn your notification off so that you don’t get phone calls, sms or email alerts but you want to get your pager duty call and notification so having a silent bypass that is really useful.

    • Romi

      Retract my last message. Looks like you do have the bypass.

      • Mike

        The “override system volume” option doesn’t work for me on my Galaxy S5 when my phone is on silent or vibrate. Any known solutions to this?

        • Rob Moore

          I have a galaxy S3 and it works for me, though I find it annoying because it actually works by maxing out my notification volume, and doesn’t revert it when done. That results in me going back to sleep and then getting woken up by someone IMing me at inhuman hour because they’re in a different timezone.

          • We have seen this behavior before. Unfortunately the “override volume setting” can vary from phone to phone, which is why we have added a Warning message in the app when the setting is applied. Since each phone reacts to the setting in a different way, we have not been able to create different settings for each device type yet.

  • Romi

    Not very useful. What we need is the ability to bypass the silent mode. Most of the time when you are on duty at night you turn your notification off so that you don’t get phone calls, sms or email alerts but you want to get your pager duty call and notification so having a silent bypass that is really useful.

    • Romi

      Retract my last message. Looks like you do have the bypass.

      • Mike

        The “override system volume” option doesn’t work for me on my Galaxy S5 when my phone is on silent or vibrate. Any known solutions to this?

  • Romi

    Not very useful. What we need is the ability to bypass the silent mode. Most of the time when you are on duty at night you turn your notification off so that you don’t get phone calls, sms or email alerts but you want to get your pager duty call and notification so having a silent bypass that is really useful.

    • Romi

      Retract my last message. Looks like you do have the bypass.

      • Mike

        The “override system volume” option doesn’t work for me on my Galaxy S5 when my phone is on silent or vibrate. Any known solutions to this?

  • Stiv Ostenberg

    Why cant we load in our own notifications? Seems rather limiting.

    • Happy to submit this as a feature request to loop in our product team! Please email us at support@pagerduty.com with additional questions or feedback.

      • Bryan Dongray

        This used to exist, as the “Notifications” folder on the internal storage was looked at (I know this as I used it), as the files there (MP3) were accepted by PagerDuty.

        However today I discovered this is no longer working.
        I can only guess either PagerDuty got upgraded, or Android 6 (as my phone updated last week) no longer includes that folder as “System” or “Custom” sounds choices in PagerDuty.

        This is disappointing.

        • Hi Bryan. We apologize for any issues you have encountered with this. The “Notifications” folder is the correct folder, however, you also need to enable the “Storage” permission for the PagerDuty app in order for the folder to be readable by our app. I hope this helps. Please feel free to email support@pagerduty:disqus .com with any additional questions or issues. Thanks!

          • Bryan Dongray

            Thank you VERY much.
            I found when I enabled storage via (on my Android): settings -> application manager -> pager duty -> permissions
            all my other notification sounds are now available.