Getting the Most from Your Incident Post-Mortem
What do you do after you’ve experienced an incident and performed a post-mortem (or, postmortem)? That may seem like a simple question, or even a…
In Best Practices & Insights, Product
What is PagerCon Anyways?
Inception Our first annual, internal conference, PagerCon, was held on November 18th, 2015 in San Francisco, followed by another event in Toronto on December 1st,…
In Events & Community, PagerDuty Life
To Build or To Buy?
The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that…
In Incident Management & Response, Incident Management Best Practices, Product, Technology
How Customer Support Teams Can Benefit from Incident Management
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But…
In Best Practices & Insights, Incident Management & Response, Incident Management Best Practices
Modernize Your ITSM Environment
The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded service, let…
Not Your Typical Diversity Event: Actions Shout, Words Whisper
A night for Diversity and Leadership Sisterhood in Silicon Valley is alive and well. On September 5, we gathered leading innovators, CEOs and founders in…
In Events & Community, PagerDuty Life
What’s Better Than Rehydrated Microwave Pizza?
Time-based alert grouping, that’s what. And today, we’re proud to announce that time-based alert grouping is now available on all PagerDuty standard accounts. Futuristic…
In Product
Next-Gen Incident Management: Scripted Infrastructure
The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting…
In Incident Management & Response, Incident Management Best Practices, ITOps & Modern Ops
Evolving Enterprise IT: The Agility-Stability Paradox
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements,…
In Innovation, ITOps & Modern Ops, Technology
Using Historical Incident Management Data to Plan for System Upgrades
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch,…
In Incident Management & Response, Incident Management Best Practices
5 Things I Didn’t Expect to See While Shadowing On-Call
Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As…
5 Key Takeaways from Summit
Yesterday at our second annual user conference, PagerDuty Summit, we brought together hundreds of DevOps practitioners and business leaders to share best practices and lessons…
In Conference, Events, Events & Community, ITOps & Modern Ops