PagerDuty alerts. Feeding a newborn gremlin. FOMO. These are the things that keep us up at night. Here at PagerDuty, we know that nothing settles the nerves like eye cuddling a fluffy, adorable cat. That why we’re proud to announce OkCats.
1 min read
When your service goes down, there’s no time to waste. With sweaty palms and an elevated heart rate, you need to figure out what’s wrong, all while communicating your status to your users. Coordinating with your team is complex enough – there’s no room for unnecessary actions. This is where Flowdock's new and greatly improved PagerDuty integration comes into play.
2 min read
Outages are chaotic, and it can be difficult to figure out the best way to let your customers know what is going on. One of the first big decisions you’ll need to make is whether you’re going to respond only to people who inquire about the issue, or if you’re going to be more proactive and post updates publicly. Many of the leading technology companies have begun to transparently discuss outages with their customers, and there are a number of good business reasons for doing so. Regardless of your approach, here are 6 things you can do to ensure successful customer communication during outages.
8 min read
One of the great things about PagerDuty is our API. With our API, you can integrate with a wide variety of partners, and also extend and customize your PagerDuty experience. Our customers have done a number of cool things, including creating custom reports and dashboards, creating status pages to let customers and internal stakeholders know about incidents, and automating the details of their incident response. The PagerDuty API helps you respond to incidents more efficiently. But where do you get started? We highlight some examples of cool tools.
5 min read
We, as IT professionals, have ever-expanding access to more accurate Ops telemetry. With this data, we have an incredible amount of visibility into what’s going on. However, more information isn’t always a good thing when it comes to alerting. You can definitely have too many alerts, and alert fatigue is a growing problem among Operations teams. More detailed telemetry isn’t bad; it’s just that much of this information is generally better suited for forensics rather than alerting. Event Enrichment and PagerDuty team up to help you battle alert fatigue.
4 min read
Streamline AWS Security Management with PagerDuty and Evident.io This is a guest blog post by John Martinez, Principal Solution Architect at Evident.io. At Evident.io, one...
3 min read
Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just...
2 min read
Proactively Manage Application Performance with PagerDuty & Dynatrace We’re excited to announce a new integration with Dynatrace, a class-leading Application Performance Management (APM) solution. With Dynatrace’s...
2 min read
Last year, we launched Single Sign-On (SSO) to make it easier and more secure to manage your PagerDuty users. We’re excited to add Google Apps as an SSO partner alongside Okta, OneLogin, Ping Identity, Active Directory, and more. Get the details in this post.
2 min read
Want to improve your email alerts? Think again. Monitoring systems can help you better manage your uptime, but even though you may spend a lot of time configuring checks and thresholds to identify problems early, your alerts are only as good as your incident response processes. Here are 5 reasons why you should ditch email alerts if you’re still using them.
4 min read
As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your engineering teams up to succeed, but making the transition can be challenging for many companies. In this post, we share some strategies for making the transition.
6 min read
PagerDuty was built around one simple idea: waking up the right people when things break. When an event is triggered, PagerDuty makes magic to notify...
3 min read
This is the second post in our series on ChatOps In our last post, you learned what ChatOps is, how it works and the ways...
If you’ve used the term “DevOps” as a job title, you may have been making a big mistake. It sounds innocuous: After all, isn’t DevOps something that you do? If you’re a marketer, hiring manager or non-engineer at your company, it might seem like it. But nothing could be further from the truth. It’s actually a philosophy and set of practices that guides how your engineering and IT teams work. And using the term improperly doesn’t always sit well with tech teams, even if they have “DevOps Engineer” on their LinkedIn profile.
4 min read
We weigh the pros & cons of adopting remote work policies, and what to consider if you’re thinking about ditching the office Remote work in ops...
6 min read
Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents,...
2 min read
You’re probably hearing the word ChatOps more and more—at conferences, on Reddit and Hacker News, or around the water cooler (or keg). But what does...
Including PagerDuty As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service...
2 min read