Hack Your On-Call Status with PagerDuty's API
Knowing your on-call status is more important than knowing if it’s raining outside. Unlike dealing with the drizzle that’s passed over San Francisco recently, if…
By Clay Smith
In Features
Tags On-call, on-call handoff notifications, PagerDuty API, PagerDuty Tips
I Married an On-Call Engineer
This is a guest blog post from Katie Newland. It’s a reaction to her spouse receiving PagerDuty notifications at inopportune times and how her spouse’s…
By Vivian Au
In Reliability
Tags Customer Stories, Guest Blog, IT alerting, On-call, reliability
Please Stop My Monitoring Alert Noise
We get it. You hate getting alerts. As Jason Floyd, Senior DevOps Manager at Real Networks put it, “I love you and I hate you. PagerDuty…
By Vivian Au
In Features, Operations Performance
Tags alert bundling, alert deduplication, alert fatigue, alert grouping, IT alerting, routing alerts
Injecting Failure at Netflix, Staying Reliable for 40+ Million Customers
Corey Bertram, Site Reliability Engineer at Netflix recently spoke to a DevOps Meetup group at PagerDuty HQ about injecting failure at Netflix. For Corey, he…
By Vivian Au
In Reliability
Tags Chaos Gorilla, chaos monkey, failure friday, Failure Testing, Inject Failure, reliability, Simian Army, Uptime
Build Out Your PagerDuty Reports with Zoho
Two of the most important metrics for any on-call team are Incident Volume and Mean Time to Repair (MTTR). Tracking how many incidents are coming…
By David Shackelford
In Features, Partnerships
Tags hack day, integrations, PagerDuty Reports, Zoho, Zoho Reports
10 Common Server Monitoring Mistakes from the Trenches
This is a guest blog post from Shawn Parrish of NodePing, one of our monitoring partners, about how to avoid some of the more common monitoring…
By Tony Albanese
In Partnerships, Reliability
Tips for Tackling System Issues with PC Monitor and PagerDuty
This is a guest blog post from PC Monitor, one of our monitoring partners, about how to best use their system and PagerDuty together to…
By Tony Albanese
In Features, Partnerships
Tags PC Monitor, server monitoring
Run MongoDB with Confidence with MMS and PagerDuty
Customer feedback is important to us at PagerDuty. Some of our latest updates were inspired by use cases our customers wanted to solve with our…
By Vivian Au
In Partnerships
API Monitoring: Up Is Not Enough
This is a guest blog post from John Sheehan is the CEO of Runscope which provides web service API debugging and testing tools for app…
By Tony Albanese
In Partnerships, Reliability
Tags api monitoring, reliability, runscope
Finally, Have Quality Off-Call Time with On-Call Scheduling Best Practices
Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you…
By Vivian Au
In Alerting, Best Practices & Insights, Operations Performance
Stop Forgetting You're On-Call with Handoff Notifications
79% of on-calls admit to forgetting about their shifts. Instead you receive a critical alert that needs your attention, but you are far from mentally…
By Kenneth Rose
In Announcements, Features
Tags handoff notifications, new features, on-call handoff notifications, PagerDuty Feature
You Saved The Day. Now Get Recognized.
Want to be internet famous in the DevOps community? Share a personal story of heroism on your personal blog, company blog or community site* about…
By Tony Albanese
In Announcements
Tags contest, devops, On-call, parrot ar drone
Prevent Outages in 2014 – Historical Data, Trends and Alert Processes
This is a guest blog post from CopperEgg, one of our monitoring partners, about how to analyze historical data to create an in-depth alerting process….
By Tony Albanese
In Partnerships, Reliability
Tags copperegg, data trends, historical data, monitoring solutions, monitoring tools, reliability, server monitoring
Don't Do These 5 Things While On-Call
Last week, we gave some suggestions for how you can spend your time when you are on-call. However, here are some things that you absolutely…
By Tony Albanese
In Alerting, Operations Performance
Tags accountability, Best Practices, off-call, On-call
Outage Post Mortem – Jan 23, 2014
At PagerDuty, our customers rely on us to be highly-available and reliable when their infrastructure may not be. Unfortunately, sometimes bugs may surface in our…
By Amy Chantasirivisal
In Reliability
Tags outage, post mortem, reliability
5 Ways to Beat the Off-Hour On-Call Blues
In a recent survey we conducted of on-call engineers, 51.5% of people stated that while on-call during non-business hours they like to spend time with…
By Tony Albanese
In Alerting, Operations Performance
Tags Best Practices, off-call, On-call
Zoidberg, hack days and pagers…hello PagerDuty!
Monthly Hack days. One that resulted in t-shirts with a built-in buzzer. Video game night. Whiskey Wednesdays. A fully stocked snack area called SnackDuty. An…
By Nisha Ahluwalia
In Announcements
Tags announcements, marketing, New hire
Use a Combination of Alerting Methods for the Best Result
Monitoring tools offer a very limited way to get alerts. Usually, only by email. But nobody wants to sit in front of their inbox waiting…
By Tony Albanese
In Features, Operations Performance
Tags effective alerting, IT alerting, On-call, on-call best practices, push notifications, sms alerts, voice alerts