Updated June 4, 2025: Since our original post, we have been continuously rolling out more features to these plans. We’re thrilled to announce that all Incident Management and Customer Service Operations plans now also include access to a Security Incident Type (in addition to the Major and Base Incident Types) and Post-Incident Reviews! And, Business plans now have access to one Custom Incident Role and the ability to trigger one incident workflow off a single-select custom field. Read on to see all the value across plans.

Incident management is evolving, and so are we. Over the last year, we have significantly updated our Enterprise plan for Incident Management offering, reinforcing our commitment to providing comprehensive solutions that go beyond incident response to support operations broadly. Our mission remains clear: every team deserves access to the best incident management available—without compromise.

We’re excited to announce major upgrades to our Professional and Business plans, ensuring that every PagerDuty customer, regardless of their current plan, can benefit from the power of a modern, integrated operations platform. These improvements bring more automation, deeper insights, and a seamless Slack-first experience to teams at every level. No additional cost. No compromises. Just more value, built into the platform that sets the standard for modern operations.

What’s Changing

The days of settling for partial solutions are over. Every PagerDuty customer, regardless of plan, will now have access to robust incident management.

This is not about incremental improvements. This is about ensuring that every team, in every industry, has access to the most powerful digital operations platform available.

Professional Plan: End-to-End Incident Management, Out of the Box

This is what a modern, “it just works” incident management platform should look like. Professional now includes:

• Major Incident Workflow – Configurable incident response workflows that automatically mobilize teams, set up Slack channels, and create Jira tickets. Only Account Owners, Global Admins, or users with Manager access can create or edit Incident Workflows.
• Slack & Jira Automation – Create, link, and archive Slack channels and trigger Jira tickets—automatically and directly from PagerDuty.
• Post-Incident Reviews – Jeli-powered automated timelines and incident analysis to drive continuous improvement.
• External Status Pages – Timely stakeholder communication with a default status page (up to 250 subscribers).
• Incident Roles & Permissions – Built-in Incident Commander and Support Liaison roles for structured incident response.
• AI-Powered Incident Summarization – Automatic generation of incident summaries, giving stakeholders immediate context and allowing quick customer communications.
• 1,000 PagerDuty Advance Credits – Unlock AI-driven automation with one-time credits built directly into the Professional plan. An admin must enable the toggle in PagerDuty settings to unlock the one-time credits.
• Teams – Two dedicated teams for structured access control, ensuring the right people have the right visibility at all times.
• Security Incident Type – Properly categorize and handle security-specific incidents with specialized response processes.

Disclaimer: Configuring major incident workflows, setting up status pages, and the initial setup of the new slash command (plus linking PagerDuty and Slack accounts) require admin/owner/manager access. Using PagerDuty Advance for workflows or tasks requires an admin to enable the toggle.

Business Plan: More Customization and Control

Business customers now have the flexibility and control to tailor PagerDuty to their specific operational needs, end-to-end. Customers on this plan get everything in Professional, plus:

• Status Pages – More subscribers for the external status page (up to 500 subscribers, instead of 250 for Professional) and one private status page (as part of the Security Incident Type) for internal stakeholders.
• Custom Roles & Incident Types – You can now define your own custom incident role and create up to three custom incident types to fit your organization’s needs.
• Enhanced Incident Workflow Triggers – Trigger one incident workflow directly from a single-select custom field.

Check these upgrades in this product tour

Enterprise Plan: Ultimate Flexibility and Control

Power meets flexibility in our Enterprise Plan. Built for organizations that want maximum control over time-critical operations, it delivers the ultimate level of flexibility to fully customize their incident management experience. Define every step of the operations lifecycle, tailored for each organization’s bespoke business processes.

Why We’re Making These Changes

Customers should never have to choose between affordability and best-in-class incident management. Some organizations tried to fill the gaps in our previous offerings with point solutions: fragmented tools that don’t deliver the automation, intelligence, and adaptable experience that only PagerDuty provides.

With these changes, those gaps disappear. No more trade-offs. No more partial solutions. Every team, regardless of size or industry, can now operate at the highest level—without having to rethink their entire stack.

What You Need to Do

These upgrades will roll out automatically, and you’ll be seeing more come throughout the first half of this year. No additional costs. No migrations. Just more power at your fingertips. 

If you’re an Admin or Owner, here are 4 actions you could take today to help your team find more value.

• Configure your first Incident Workflow: Account Owners and Global Admins can create and edit all Incident Workflows. Other users can create and edit workflows and triggers for services where they have Manager access.

• Start using the Slack App: If you haven’t tried the PagerDuty Slack App yet, use this Initial Configuration Guide. For accounts with the Slack app configured, take this product tour or watch this demo to learn more.

• Activate PagerDuty Advance: Account Owners and Global Admins can manage PagerDuty Advance in Account Settings.
• Create a Status Page: Managers, Global Admins, and Account Owners can create External Status Pages. Users who create an External Status Page become the Page Owner. Page Owners can edit their own status pages or delete their own drafts. Account Owners can edit any status page and delete any draft. Learn more.

• Activate Post-Incident Reviews: Account Owners and Global Admins can manage Post-Incident Reviews in Account Settings.

If you’re a User, try these features out today! Here are some handy links:

• Trigger an Incident Workflow.
• Use the Slack App: If you have the Slack app configured, take this product tour or watch this demo to learn more.
• Try out PagerDuty Advance.
• Use a Status Page. Take the product tour.
• Start using Post-Incident Reviews. Take the product tour to learn more.

If you’re a User and are not seeing these features yet, you might need to reach out to your Admin so they can activate these new features for you to start trying them out. Here’s how to find your Admin in 3 easy steps: 

Step 1: Click People.

Step 2: Go to Directory > Click Users.

Step 3: Go to Base Roles and search for the role there.

What’s Next

We’re not done.

We are continuing to invest in AI-driven automation, deeper integrations, and proactive operations so that every organization can stay ahead of issues—not just react to them.

With this shift, PagerDuty reinforces its position as the only platform purpose-built for modern digital operations.

Welcome to the future of incident management.

To learn more about these plans, visit our pricing page. For a firsthand look at what’s new, explore our guided demo. This on-demand webinar showcases the new features and practical tips to maximize your new entitlements.

Want to Learn More About Adopting These Features?

Our Customer Success team is here to help you get the most out of these new capabilities. Whether you need guidance on implementation, best practices, or strategic advice on maximizing value, our CSMs are ready to assist. Click here to get in touch with a CSM and start your journey toward enhanced incident management.