| In Best Practices & Insights, DevOps

Since joining PagerDuty as an Agile Coach, I’ve come to appreciate the engineering culture that has been fostered here. To share what has worked for us (and how we plan to nurture it as we continue to grow), here are three ways to create an awesome engineering culture. 1. Empower Your Teams There’s a popular […]

| In Best Practices & Insights, Collaboration, Innovation

Three years ago, I joined an up-and-coming startup called PagerDuty as an Engineering Manager. Having received Series A funding in 2013, the company was in hyper-growth mode and hiring aggressively across all areas. The Engineering team was less than 30 people at the time, and a big draw for me was (and still is) learning […]

| In Collaboration

It sometimes feels like engineering and business teams speak different languages and work in completely incompatible ways. Agile development teams work with sprints, user stories, scrums, and relative estimation, whereas project managers gravitate more towards gantt charts, calls for proposals, and change management techniques. These differences can be seen in bimodal organizations where some teams […]

Teams that serve the business, such as Business Operations and Business Intelligence, are faced with a barrage of urgent requests and never-ending list of business-critical projects on a daily basis. How can teams control this chaos and ensure they work on the right things? Traditional project management can be cumbersome. Agile methodologies designed for product […]

Here at PagerDuty, our engineering teams are committed to Agile development principles that favor rapid iteration over lengthy periods of design, and favor direct communication between team members over reams of written specifications. There are countless articles that dictate how Agile teams should operate. Those guidelines are fine as a starting point and framework, but […]

| In DevOps, ITOps