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By David Hayes | In Incident Management & Response, Incident Management Best Practices, Modern Incident Response
Tags Best Practices, enterprise, Incident Management, incident response
Modern organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when it
By Priya Sony | In Incident Management Best Practices, On-Call Life
Tags Best Practices, incident response
By Kim Gengler | In Best Practices & Insights, Collaboration, Response Orchestration, Use Cases & Solutions
Tags Best Practices, communication, communications, On-call, outage communication, PDSummit17
As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications
By Priya Sony | In Best Practices & Insights, DevOps, Incident Management Best Practices, Reliability
Tags Best Practices, outages, prepare for outage
By Mark Smith | In Collaboration, DevOps, Incident Management Best Practices
Tags Best Practices, outage communication
When a customer outage occurs, its impact is felt across the organization. While the technical response is underway, stakeholders from public relations, customer support, legal,
By Patrick O Fallon | In Best Practices & Insights, DevOps, Tech Talk, Technology
Tags Best Practices, Monitoring
Monitoring is pivotal in the sustained proactivity in your ITOps architecture. In recent years, we have seen an explosion in both the number of and
By Mark Smith | In DevOps, Incident Management Best Practices
Tags Best Practices, Monitoring, outages, prevent downtime
By John Laban | In Alerting, Best Practices & Insights, Operations Performance
Tags Best Practices, john
Having one person on-call isn’t enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone’s battery dies without them knowing, or if they get an alert at a really inconvenient time, like when stuck on a bus or in traffic? It will happen. We present best practices for back up. One or more people, waiting in the wings, ready to spring into action if your primary on-call is unable to perform his or her duties to the best of their abilities at any given time.
By Mary Hayne | In DevOps
Tags Best Practices, failure friday, Monitoring, postmortem
By Kenneth Rose | In Best Practices & Insights, Features, Operations Performance
Tags Best Practices, on-call best practices, on-call handoff notifications, On-Call Scheduling
Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never
By Vivian Au | In Alerting, Operations Performance
Tags Best Practices, devops, On-call
Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though
By Tony Albanese | In Alerting, Operations Performance
Tags Best Practices, Network Operations Center, NOC
It’s easy to feel underutilized as an engineer working in a NOC. Especially in a larger organizations you may find yourself silod into owning highly
By Vivian Au | In Alerting, Best Practices & Insights, Operations Performance
Tags Best Practices, off-call, On-call, On-Call Scheduling
Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you
Tags accountability, Best Practices, off-call, On-call
Last week, we gave some suggestions for how you can spend your time when you are on-call. However, here are some things that you absolutely
Tags Best Practices, off-call, On-call
In a recent survey we conducted of on-call engineers, 51.5% of people stated that while on-call during non-business hours they like to spend time with
By Arup Chakrabarti | In Features
Tags alerting, Best Practices, email alerts, pagerduty features
Long gone are the days of emails being primarily used to catch up with friends and forward those annoying chain letters so you aren’t cursed
By Arup Chakrabarti | In Alerting, Operations Performance
Tags Best Practices, on call blueprint, on call rotation, on call schedule, on call system, On-call
The On-Call Scheduling Best Practices Series is back! In the first on-call best practices series, we covered what equipment is needed and how people want
By David Hayes | In Reliability
Tags Best Practices, marketing for mathies, reliability, stories
As a general rule, whatever percentage you think your test coverage is, it isn’t. Whatever amount of the known surface area you’re covering, there’s going
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