Thanks to the DevOps movement, we now understand why software delivery chains that consist of a series of silos are bad. They complicate communication between different teams, leading to delivery delays, backtracking, and bugs. When it comes to incident management, there is another type of silo to contend with — the kind that separates incident […]

| In ITOps & Modern Ops, Technology

Can ITOps teams centralize incident management? If you work in ITOps, your first answer to that question may be a resounding “no.” After all, ITOps has such a broad and diverse set of responsibilities that it may seem nearly impossible to bring them all under a single umbrella when it comes to incident management. From server […]