Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident calls across many years of PagerDuty history. Several hours of hearing my coworkers at 2x speed prompted two observations: first, I should go find my copy of Christmas with the […]

Here at PagerDuty, our engineering teams are committed to Agile development principles that favor rapid iteration over lengthy periods of design, and favor direct communication between team members over reams of written specifications. There are countless articles that dictate how Agile teams should operate. Those guidelines are fine as a starting point and framework, but […]