| In Best Practices & Insights, DevOps, Features, Product

Continuing our ongoing effort to make incident response best practices easy to adopt, PagerDuty is pleased to announce that response plays are now available! Response plays let you automate precise cross-functional team responses for any situation, so that organizations can plan their major incident responses during peacetime and mobilize instantly when it’s wartime. While improving […]

| In Product

Time-based alert grouping, that’s what. And today, we’re proud to announce that time-based alert grouping is now available on all PagerDuty standard accounts.   Futuristic Technology vs Practical Technology I remember being amazed and inspired by the futuristic technology in Back to the Future II. I’d argue the title should have been: Back to the […]

As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why organizations have seconds, not minutes or hours, to mobilize people across the business to solve digital problems. And that’s why today, at PagerDuty Summit 2017, we announced a brand new set […]

| In Alerting, Features

Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified based on the payload of incoming alerts. There’s no need to create specific services to separate issues of different urgencies; instead, users can rest assured that with rules-based automation, all […]

| In Announcements, Features, On-Call Life

Designed For The Developer The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn’t end when you deploy a service to production. Now it extends into managing that service and being on-call for production issues whenever they occur. That’s a lot of responsibility. The first […]

| In Product

| In Features, Technology

PagerDuty sends hundreds of thousands of email notifications to customers every day, providing timely insights into problems that need their attention. To make the act of getting paged not just more pleasant, but also more informative, we’ve upgraded our email system in a big way  — by adding support for rich HTML emails. With the […]

| In Features, Product, Technology

In Q3, we released many exciting new capabilities to continue to deliver a great user experience and value to our customers. In last week’s What’s New webinar, we sat down with Dave Cliffe, Product Manager of Incident Management; Steve Rice, Product Manager of Platform; and Vera Chen, Technical Marketing Manager at PagerDuty to share the […]

| In Announcements, Features

PagerDuty has always been purpose-built to ingest and triage data from virtually any source, so that our customers’ NOC teams, DevOps, IT Ops, Help Desk responders, and critical stakeholders all have a complete view of everything going on within their infrastructure stacks. A couple months ago, PagerDuty announced significant updates (such as our Custom Event […]

| In Announcements, Features, Technology

How much time do you have? Perhaps it’s our culture of impatience, the art of being a manager, or maybe just my old age, but I’ve begun to really appreciate the people around me who can communicate the current state of the world in a concise way. That next level of detail just isn’t always […]

| In Features, News, News & Announcements

PagerDuty has been the leader in getting the right people involved and collaborating on an incident — whether it’s through chat tools like Slack, ITSM tools like ServiceNow, mobilizing a response from within PagerDuty or sharing a bridge. Starting today, with Live Call Routing calls and voicemails can get routed to any responder, taking advantage […]

It all started with an idea. Let’s do something amazing for our users, our community, and our industry. Let’s deliver a conference — but not a vendor-centered, eight-hour product pitch. Let’s do something new and unique where attendees can take away a world of experience in just one day to make an impactful change as […]

Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build a product that delivers continuous value, organizations must discover and […]

| In Features

Have you ever made a schedule change, only to wish that you could press undo moments later? We’ve heard from many of our customers that making changes to scheduling is challenging at times; undoing changes, trying to figure out what was changed or who modified the schedule last requires time. Reviewing, updating and reverting back […]

| In DevOps, Product

Text messaging (aka Short Message Service, SMS) is one of the original “killer apps” for mobile phones. According to Forrester, 6 billion text messages are sent everyday in the U.S. alone. With the increase in mobile adoption, text messaging has become one of the most common communication methods in the world. Text messages have changed how […]