Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from becoming an incident commander because they assume only senior technical leads can be one. However, soft skills are actually more important, and with a well-defined process like the one outlined […]

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The PagerDuty and HipChat extension empowers responders to collaborate to resolve issues directly from their chat window Several weeks ago, we released our updated HipChat extension. Our team is excited to have built the v2 HipChat extension from scratch to support great new functionality that brings more speed, productivity, and efficiency to modern dev and […]