Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from becoming an incident commander because they assume only senior technical leads can be one. However, soft skills are actually more important, and with a well-defined process like the one outlined […]

| In Innovation

Reliability has always been one of the primary design considerations at PagerDuty. (We even use PagerDuty at PagerDuty!) But what do we do when the unexpected happens and something does go wrong? It’s of the utmost importance that we are prepared and can get our systems back into full working order as quickly as possible. We […]