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It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident...
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By James Tyack | In DevOps, HumanOps, On-Call Life
Tags hand-offs, on-call best practices, schedules
“You code it, you own it” means engineers are called when the software and systems they’ve built fail in production and it’s their responsibility to
By Kenneth Rose | In Best Practices & Insights, Features, Operations Performance
Tags Best Practices, on-call best practices, on-call handoff notifications, On-Call Scheduling
Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never
By Tony Albanese | In Features, Operations Performance
Tags effective alerting, IT alerting, On-call, on-call best practices, push notifications, sms alerts, voice alerts
Monitoring tools offer a very limited way to get alerts. Usually, only by email. But nobody wants to sit in front of their inbox waiting
By Tony Albanese | In Alerting, Operations Performance
Tags escalation policies, Forgetting you're on-call, On-call, on-call best practices
Okay, breathe. Everything is going to be okay! In a recent survey we conducted, we learned that over 80% of you have admitted you have
By Andrew Miklas | In Reliability
Tags food fight show, on-call best practices, reliability, scalability, surge 2012
A few weeks ago I had the privilege of speaking at Surge 2012 in Baltimore, MD. The audience were of those whose focus was on better
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