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By Matt Stratton | In Best Practices & Insights, DevOps
Tags devops, On-call
What have you done to improve the lives of your co-workers who are on-call? I posed this question to my Twitter followers to see what folks are doing to make things as delightful as possible for the people keeping a watchful eye on our critical systems. The following is a small sampling of what I […]
By Yiyun Liang | In PagerDuty Life
Tags failure friday, intern, intern insight, life at pagerduty, On-call
My name is Yiyun and I’m currently a Computer Science student at the University of Waterloo. I’m a Software Engineer intern on the Core team here at PagerDuty. In this post, I would like to share some reflections on my experience over the past four months at PagerDuty. My team maintains and develops several core […]
By Community | In DevOps
Tags On-call, on-call schedules, vacation, vacation schedule
The holiday season is in full swing. It’s the time of year to appreciate your loved ones and spend time with those who matter most. That is, until the pager goes off. Making sure your on-call schedules and escalations are set up prior to the holidays is critical in making sure your teams get the […]
By Lilia Gutnik | In PagerDuty Life
Tags On-call, Shadowing
Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As part of my, “Welcome-to-PagerDuty” experience, I was added to a PagerDuty engineering team’s on-call rotation as a shadow observer for a week. During my time on-call, I was on the […]
By Kim Gengler | In Best Practices & Insights, Collaboration, Response Orchestration, Use Cases & Solutions
Tags Best Practices, communication, communications, On-call, outage communication, PDSummit17
As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications in the face of crisis has grown. There is, of course, more pressure on the technical teams who develop and manage these services, but digital transformation is also putting pressure […]
By Isabel Lilles | In On-Call Life, PagerDuty Life
Tags intern, intern insight, internship, On-call
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the AT&T park, and my relatives had an extra ticket for me. I met my relatives at the front entrance of the park, and when we entered I took the whole […]
By Rich Adams | In On-Call Life
Tags babyduty, On-call, on-call life, on-call rotations
Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it. But what I did find surprising was that my experiences with PagerDuty helped prepare me in ways I never anticipated. The following highlights some of my adventures in fatherhood so […]
By Priya Sony | In On-Call Life, Product
Tags customer success, how-to, On-call, on-call rotations, On-Call Scheduling, succeed at pagerduty series, webinar
By Zayna Shahzad | In Best Practices & Insights, On-Call Life, PagerDuty Life
Tags empathy, learn, On-call, Shadowing
Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App Store and Play Store. In this post, she shares her experience shadowing our Customer Support team. Finder her on Github and Twitter. Shadowing for Empathy One of our core values as […]
By Mike Mackrory | In Collaboration, On-Call Life
Tags collaboration, incident response, On-call, stakeholder notifications, team
In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid development of new ideas and solutions. The unfortunate downside is that increased integration and connectivity also places our respective organizations at risk for cyber attacks, computer viruses, and infrastructure problems […]
By Peter Sobot | In Features, On-Call Life
Tags On-call, on-call timeline
Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise, you need to do one thing first — find out when you’re on-call! Oftentimes, users with complex on-call shifts find it difficult to see their upcoming on-call responsibilities. To solve […]
By Priya Sony | In DevOps, On-Call Life
Tags developer, devops, ebook, On-call, own your code, resource
By Twain Taylor | In Incident Management & Response, Incident Management Best Practices, Mobile
Tags Incident Management, mobile, On-call, on-call engineer
Have you ever returned to the office to find out that a server was down the whole night, and there was no way you could have been informed? If so, you probably need mobile incident management. In a world where almost everyone’s pockets are filled with smart devices, it would be a shame not to […]
By Twain Taylor | In Ideas, On-Call Life
Tags checklist, Incident Management, On-call
The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between a critical incident or one that is resolved quickly. Smaller companies have few choices regarding who should be on call, but as the organization grows and incident management becomes complex […]
By David Hayes | In Announcements, Features, Operations Performance
Tags handoff notifications, On-call, Shift Notifications
In February, we launched On-Call Handoff Notifications so you never forget that you are on-call, missing an alert! By popular demand, we’ve tweaked this feature to let you decide when you want to be notified of your shift, up to 48 hours before your shift begins. From your profile page in PagerDuty scroll down to […]
By Mark Smith | In Alerting, Operations Performance
Tags Best Practices, devops, On-call
Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though we try our hardest not to be. While this can cause stress or worry, it also creates a sense of ownership over our responsibilities. None of us wants someone else […]
By Clay Smith | In Features
Tags On-call, on-call handoff notifications, PagerDuty API, PagerDuty Tips
Knowing your on-call status is more important than knowing if it’s raining outside. Unlike dealing with the drizzle that’s passed over San Francisco recently, if I’m on-call you need leave the house with more than an umbrella. Your on-call status is an integral part of PagerDuty’s iOS and Android apps. We’ve also created a few […]
By Mark Smith | In Reliability
Tags Customer Stories, Guest Blog, IT alerting, On-call, reliability
This is a guest blog post from Katie Newland. It’s a reaction to her spouse receiving PagerDuty notifications at inopportune times and how her spouse’s on-call responsibilities impact their relationship. Do you have a story about how your relationship has been impacted by your on-call responsibilities? Shoot us an email at firstname.lastname@example.org and we might feature you […]
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