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While Jay-Z taught me about bringing DevOps into Marketing, it was Shakespeare who really grounded me in the customer experience. I remember learning in school...
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By Matt Stratton | In Best Practices & Insights, DevOps
Tags devops, On-call
What have you done to improve the lives of your co-workers who are on-call? I posed this question to my Twitter followers to see what
By Yiyun Liang | In PagerDuty Life
Tags failure friday, intern, intern insight, life at pagerduty, On-call
My name is Yiyun and I’m currently a Computer Science student at the University of Waterloo. I’m a Software Engineer intern on the Core team
By Community Team | In DevOps
Tags On-call, on-call schedules, vacation, vacation schedule
The holiday season is in full swing. It’s the time of year to appreciate your loved ones and spend time with those who matter most.
By Lilia Gutnik | In PagerDuty Life
Tags On-call, Shadowing
Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As
By Kim Gengler | In Best Practices & Insights, Collaboration, Response Orchestration, Use Cases & Solutions
Tags Best Practices, communication, communications, On-call, outage communication, PDSummit17
As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications
By Isabel Lilles | In On-Call Life, PagerDuty Life
Tags intern, intern insight, internship, On-call
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the
By Rich Adams | In On-Call Life
Tags babyduty, On-call, on-call life, on-call rotations
Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it.
By Priya Sony | In On-Call Life, Product
Tags customer success, how-to, On-call, on-call rotations, On-Call Scheduling, succeed at pagerduty series, webinar
By Zayna Shahzad | In Best Practices & Insights, On-Call Life, PagerDuty Life
Tags empathy, learn, On-call, Shadowing
Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App
By Mike Mackrory | In Collaboration, On-Call Life
Tags collaboration, incident response, On-call, stakeholder notifications, team
In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid
By Peter Sobot | In Features, On-Call Life
Tags On-call, on-call timeline
Here at PagerDuty, we understand that being on-call can be a lot of work. In addition to triaging, assessing, and resolving incidents as they arise,
By Priya Sony | In DevOps, On-Call Life
Tags developer, devops, ebook, On-call, own your code, resource
By Twain Taylor | In Incident Management & Response, Incident Management Best Practices, Mobile
Tags Incident Management, mobile, On-call, on-call engineer
Have you ever returned to the office to find out that a server was down the whole night, and there was no way you could
By Twain Taylor | In Ideas, On-Call Life
Tags checklist, Incident Management, On-call
The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between
By David Hayes | In Announcements, Features, Operations Performance
Tags handoff notifications, On-call, Shift Notifications
In February, we launched On-Call Handoff Notifications so you never forget that you are on-call, missing an alert! By popular demand, we’ve tweaked this feature
By Vivian Au | In Alerting, Operations Performance
Tags Best Practices, devops, On-call
Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though
By Clay Smith | In Features
Tags On-call, on-call handoff notifications, PagerDuty API, PagerDuty Tips
Knowing your on-call status is more important than knowing if it’s raining outside. Unlike dealing with the drizzle that’s passed over San Francisco recently, if
By Vivian Au | In Reliability
Tags Customer Stories, Guest Blog, IT alerting, On-call, reliability
This is a guest blog post from Katie Newland. It’s a reaction to her spouse receiving PagerDuty notifications at inopportune times and how her spouse’s
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