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By Michael Churchman | In Best Practices & Insights, Product
Tags learn, learning, post mortem
What do you do after you’ve experienced an incident and performed a post-mortem (or, postmortem)? That may seem like a simple question, or even a non-question; after all, it’s easy to think of the post-mortem as the last step in handling an incident. But it’s not. In many ways, what you do with an incident […]
By Dave Cliffe | In Announcements, Incident Management & Response, Incident Management Best Practices, Product
Tags Incident Resolution Lifecycle, incident response, modern it ops, post mortem, release
Today, we’re excited to announce a suite of new functionality to power even faster resolution and accelerate learning from major business-impacting incidents with the definitive Incident Resolution Lifecycle. With this release, we help you to differentiate major incidents from other day-to-day operational issues, and easily adopt best practices to streamline incident resolution and learning in […]
By Priya Sony | In Uncategorized
Tags ebook, post mortem, resource, template
Tags ebook, post mortem, postmortems, resource
By John Laban | In Reliability
Tags outage, post mortem, reliability
On June 3rd and 4th, PagerDuty’s Notification Pipeline suffered two large SEV-1 outages. On the 3rd, the outage resulted in a period of poor performance that led to some delayed notifications. On the 4th, the outage was more severe. In order to recover from the outage, inflight data from the system was purged and resulted […]
By Tony Albanese | In Reliability
On April 14th, PagerDuty suffered an outage that affected customers on both the mobile and web applications. During the period of the outage, customers may have had issues managing their accounts, and some alerts had been delayed. When these incidents occur, we make sure that we offer transparency for our customers who may have been […]
By Paul Rechsteiner | In Reliability
On March 25th, PagerDuty suffered intermittent service degradation over a three hour span, which affected our customers in a variety of ways. During the service degradation, PagerDuty was unable to accept 2.5% of attempts to send events to our integrations endpoints and 11.0% of notifications experienced a delay in delivery – instead of arriving within […]
By Amy Chantasirivisal | In Reliability
At PagerDuty, our customers rely on us to be highly-available and reliable when their infrastructure may not be. Unfortunately, sometimes bugs may surface in our software. When these incidents occur, we make sure that we offer transparency for our customers who may have been negatively affected. We apologize for any lapse in service and are committed […]
At PagerDuty we offer transparency of any outage that negatively impacts PagerDuty customers. We are proud of PagerDuty’s superior reliability, but occasionally we may have a snafu. We recommend that you follow our dedicated Twitter account, @PagerDutyOps, to be notified of any outages that occur. On January 16th at 7:40 AM PST, we had a […]
By Arup Chakrabarti | In Reliability
Tags dnssec, outage, post mortem, reliability
On Dec 11th, PagerDuty suffered an outage which affected a subset of customers and blocked access to all pagerduty.com addresses. First off, we deeply apologize for this. Any outage, no matter how many customers were affected, is unacceptable. The root cause of the outage can be traced to a problem with our DNS infrastructure, specifically, […]
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