Becoming more operationally mature isn’t something that happens overnight after implementing some new tools. At its core, it’s a concerted effort in shifting culture so that people can break down communication silos to ship better software. And while tools alone are not enough, they do provide a crucial advantage by applying automation that improves speed […]

I’m proud and appreciative of the commitment PagerDuty makes to diversity and inclusion. I appreciate how we hire women and people of color into visible leadership roles, have safe spaces and channels for employees to discuss experiences and concerns, and have frank, open discussions about what we’re doing well and what we need to change. […]

It’s critical to have the right tools in place before a firefight happens. A lack of proper tooling makes it significantly more difficult to recognize, organize, fight, and resolve a major outage. This is especially true when teams are busy fighting rather than communicating to internal and external stakeholders. If best practices have been established ahead of time, […]

| In DevOps, Features, Technology

Monitoring tools are intended to make life easier for DevOps team, and choosing the right DevOps monitoring tool can make all the difference for efficient workflows and happier end-users. DevOps Monitoring tools come in all sizes and shapes The usual monitoring toolkit for most DevOps teams include (but is not limited to): an infrastructure monitoring […]

| In Events

Service Management (ITSM) is an approach for designing, delivering, managing and improving the way IT is used within an organization. To make that approach a reality, a core requirement is having the right strategic toolset for your unique organizational needs. But are the right tools to choose to help you deliver optimal services and keep […]