| In Incident Management Best Practices

What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a

The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with an online

| In DevOps, Digital Operations, Thoughts

It’s the morning of February 28, 2017, and vast swathes of the internet are unavailable. From individual sites to services that thousands of others rely

When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,

Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval

| In Use Cases & Solutions

Financial institutions most often suffer the greatest consequences of a security breach because, as the infamous bank robber Willie Sutton once said, “…that’s where the