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Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
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It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident...
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By Michael Churchman | In Incident Management Best Practices
Tags downtime, solutions, travel & hospitality, use cases
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a
By Twain Taylor | In DevOps, Incident Management & Response, Retail, Use Cases & Solutions
Tags devops, omnichannel, retail, use cases
The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with an online
By Sophie Kitson | In DevOps, Digital Operations, Thoughts
Tags HR, use cases
It’s the morning of February 28, 2017, and vast swathes of the internet are unavailable. From individual sites to services that thousands of others rely
By Brien M Posey | In Best Practices & Insights, Incident Management & Response, Incident Management Best Practices
Tags customer support, Incident Management, Monitoring, use cases
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But
By Kaylin Luecht | In Best Practices & Insights, Customer Support, Use Cases & Solutions
Tags customer success, customer support, PDSummit17, use cases
Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,
By Celeste Malia | In Collaboration, Response Orchestration, Use Cases & Solutions
Tags brand, customer, incident response, use cases
Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval
By Chris Riley | In Use Cases & Solutions
Tags finance, financial services, finserv, PDSummit17, solutions for financial services, use cases
Financial institutions most often suffer the greatest consequences of a security breach because, as the infamous bank robber Willie Sutton once said, “…that’s where the
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