Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Learn how PagerDuty can accelerate your cloud migration.
Check out the latest features we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 200 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
In part one of this two-part series, I went over focusing on low-effort tasks that produce the highest value and ways to increase leverage in...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Families who need to care for one or more seniors face some serious dilemmas. They can hire expensive in-home caregivers or move a family member to a costly facility. Or, they can make significant personal and financial sacrifices to care for a senior on their own. Often these options are prohibitive, especially if a family wants a parent, relative or grandparent to live at home as long as possible.
That’s where SafeinHome comes in. The company sells a network of low-cost wireless sensors that alert families on their smartphones when something they care about happens to a senior they love—even when they’re absent from the home.
The system can’t quit, just like the caregivers it serves. That’s why SafeinHome chose PagerDuty to ensure their system does what it does best: keep seniors safe.
Before PagerDuty, SafeinHome used a less reliable means to catch system issues, which included basic email and text alerts. When an engineer missed these alerts, there was no backup in place. Development phases were particularly precarious, as all alerts were routed to one individual – SafeinHome CTO Tim Lloyd, who was heads down working on the project at hand.
SafeinHome’s wireless sensor network discreetly tracks (non-visually) a senior’s movements around the home. The real-time data is sent to a caregiver’s smartphone to keep them apprised of their loved one’s activities. The caregiver sets up custom alerts that notify them if issues arise. They rely on it for peace of mind that all is well—and fast responses if something goes wrong.
That meant SafeinHome’s issues with timely alerts could turn into real alarm for customers.
When Lloyd was traveling on business, and checked his email once again before bed—he was left to learn of an issue that had happened an hour before. There was no sleep for Lloyd and the SafeinHome team as they scrambled to repair their systems and ensure their customers were safe.
Now, the SafeinHome team receives multiple redundant alerts. If one team member isn’t available, others are scheduled to receive notifications immediately when there are system issues. As a result, problems are flagged right away and fixed in no time.
“I can go address things in minutes—things that may have taken hours to previously notice,” Lloyd says.
Lloyd recounts that back in the day, infrastructure problems required engineers go into the office. Now, everything is solvable from remote desktop and mobile systems thanks to modern technology – namely PagerDuty. When notified, anyone at SafeinHome can quickly and easily whip out a tablet and address them—even while commuting.
“Regardless of where we are or what we’re doing, we’re made aware of the problem,” Lloyd says. “This means that our customers – and their loved ones who rely on us – can rest assured that we are there for them 24/7.”
600 Townsend St., #200
San Francisco, CA 94103
260 Queen St W #300,
Toronto, ON M5V 1Z8, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018