Digital Operations
How Can CIOs Seize the Moments That Matter in a Complex World?
Everybody puts value on work. But not all work is the same or valued in the same way. What if we told you there’s a...
Digital Operations
Learn Your Organization’s Potential ROI With PagerDuty by Using IDC’s Snapshot Tool
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews...
Digital Operations
IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the...
Digital Operations
The State of Unplanned Work: Key Findings
It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen,...
Digital Operations
It Came From Below
Kelsey Shannahan is a Senior Developer at a leading healthcare IT company in Columbus, Ohio. She is passionate about Elixir, her three cats, and Eldritch...
Digital Operations
Unplanned Work, Part 2: The Impact on the Enterprise
Today, technology problems can alter the trajectory of a business. Minutes of downtime or latency (slow is the new down) cost organizations dearly in lost...
Digital Operations
The Cost of Operational Immaturity
What Is Digital Operational Maturity? Digital operational maturity is defined as an organization’s effectiveness at real-time work and ability to focus on performance metrics that...
Digital Operations, Digital Transformation
The Power of Effective Digital Operations Training
LeBron James. Marta. Daniel Cormier. Tom Brady. Simona Halep. One thing these individuals—each widely considered amongst the best in their respective sports—have in common is...
Digital Operations
The Year of Donuts: A Retrospective
A year ago, I introduced a new Slackbot, fondly known as Donut, to PagerDuty. When I interned in San Francisco last summer, I was looking...
Digital Operations
5 Things You Need in a Digital Operations Management Platform
It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident...
Digital Operations, ITOps & Modern Ops, PagerDuty Brand
What is Digital Operations Management?
Today, teams across every business function face continuously increasing pressures from both consumer expectations for perfection, as well as explosive volumes of data to harness...
DevOps, Digital Operations
The Human Side of Digital Operations
It’s the morning of February 28, 2017, and vast swathes of the internet are unavailable. From individual sites to services that thousands of others rely...
5 min read
Announcements, Customer Spotlight, Digital Operations, ITOps & Modern Ops
Announcing the Winners of 2017 PagerDuty Digital Operations Excellence Awards
The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced...
5 min read
Announcements, Company, Digital Operations, ITOps & Modern Ops
PagerDuty Takes the Next Global Frontier to Australia
Along with this exciting news, we’ve released a State of Digital Operations in Australia Report to showcase survey results from +200 IT personnel in development...
4 min read
Digital Operations, Events & Community, ITOps & Modern Ops
The Intersection Between Digital Transformation and a Barbershop Quartet
Question: What does a barbershop quartet have to do with digital transformation? In what has become a yearly ritual for the PagerDuty Product team, we...
Digital Operations, ITOps & Modern Ops
3 Tips and Tricks to Get the Most Out of Operations Command Console
Recently, we announced new innovations in digital operations management which extend our market-leading platform beyond alerting, notification, on-call automation, and triage to event intelligence, and...
3 min read
Announcements, Digital Operations, ITOps & Modern Ops
The Launch of Digital Operations Management
For the past seven years, PagerDuty has been offering a service that you can trust and depend on for being at its best when your...
Announcements, Digital Operations, Events & Community
PagerDuty Summit 2016: The Path to Digital Transformation
It all started with an idea. Let’s do something amazing for our users, our community, and our industry. Let’s deliver a conference — but not...