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Freshservice is a plug and play ITIL service desk on the cloud. It covers core functionalities like Incident, Problem, Change, Release and Asset Management on cloud.
Please note that this integration requires a v2 REST API Key, which can only be generated by Admin users and the Account Owner. You must also have a Basic plan or higher in order to use the REST API. You can read more about generating a REST API key in our knowledge base.
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