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This extension is only for JIRA Server 7.2+, not JIRA Cloud. Please see our JIRA Cloud Extension Guide for more information.
What if my JIRA Server is behind a firewall?
In order to allow bidirectional integration between PagerDuty and your JIRA Server, it may be necessary for you to configure your firewall to allow for incoming traffic from PagerDuty. You can find more information about this and whitelisting IP addresses in our knowledge base. You’ll specifically need to whitelist IPs for PagerDuty webhooks and the REST API.
Does the JIRA Server integration support mandatory custom fields?
The integration does not support mandatory custom fields. This integration will not work if the connected JIRA project requires a mandatory custom field.
When triggering a test incident, I am getting an error that says “Sorry, you can’t create any issues right now, as you need to have access to a JIRA application to be able to create issues“. How can I fix this?
When this extension is created, it should create a user called PagerDuty in JIRA. This user requires write access to the applicable issues / projects in order for the integration to work.
To make sure this is set up correctly, you can follow these steps in JIRA:
View Project Roles
Once you have set this user’s permissions, try sending a test incident again.
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