Sentry Integration Guide

Sentry is “the web’s check engine light”. Sentry provides real-time crash reporting for your web apps, mobile apps, and games. When coupled with PagerDuty it allows you to receive real-time alerts and analytics on these crashes.

In PagerDuty

      1. From the Configuration menu, select Services.
      2. On your Services page:If you are creating a new service for your integration, click +Add New Service.If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.RS-Add-New-ServiceRS-Add-Integration-Existing-Service
      3. Select your app from the Integration Type menu and enter an Integration Name.If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
      4. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
      5. Copy the Integration Key for your new integration: RS_API_pd_3

In Sentry:

      1. From the Dashboard, select an existing Project or create a New Project.Test_Fake_Org
      2. On your Project’s Settings page, select All Integrations on the left sidebar.

      3. Scroll down and select the PagerDuty integration and click Configure plugin.


      4. In the left sidebar, click on PagerDuty.

      5. Then click to edit the PagerDuty plugin, and enter in your  PagerDuty Integration key. Click to save the changes, if the integration key is successfully connected to your PagerDuty account you will see a “Success!” message appear at the bottom of the page.

      6. Click to Alerts in the left sidebar, and click to enable the PagerDuty integration.


    Do incidents that are triggered in PagerDuty create a new Issue in Sentry?

    No, the integration only sends information from Sentry to PagerDuty. This is not a 2-way integration.

    If an incident is resolved in PagerDuty, is the issue resolved in Sentry, or vice versa?

    No, the current integration only sends the trigger information from Sentry to PagerDuty.

    Can I setup multiple Sentry Projects be tied to the same PagerDuty service?

    Yes! When you are creating the new Project in Sentry, simply use the same Integration Key as the PagerDuty service where you wish to have the alerts trigger.

    If you are having trouble completing the installation, please contact our support.