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Analyze App and System Efficiency
Find SLA hotspots, analyze trends, and track performance of challenging systems and applications. Analyze MTTR and MTTI trends to measure and optimize operational efficiency.
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Evaluate Team Productivity Trends
Learn about employee agility and productivity across the incident lifecycle and optimize future resolution times by spotting inefficiencies.
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Balance Workload and Recognize Team Heroes
Understand the load of incidents your responders face and the time it takes to acknowledge them. Load-balance work streams where needed and recognize employee productivity when due.
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Improve Future Resolution Times
View reports highlighting trends of incident volumes across preconfigured and custom date ranges, spot inefficiencies and record information for future incidents.
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Examine Alert Distribution
Visualize the volume and distribution of alerts that come through SMS, email, phone call, and push alert.