Resolved issues in half the time with a single platform that supports event-based navigation & search workflows, as well as early incident detection and management using PagerDuty. Scale resources quickly and empower junior team members with a sophisticated yet easy-to-use solution that integrates with the existing ticket system and promotes collaborative resolution of workflows.
Due to an increased capacity for understanding the true root cause of an issue remotely, field support teams saw a significant decrease in on-site visits that were previously necessary to diagnose problems. Both the number of visits and the length of time spent on-site was seen to decrease. Remote monitoring and incident management through PagerDuty also allowed teams to spend less time in the field during the first days of a new deployment, or eliminate the site visit altogether.
Formant’s on-demand data ingestion allowed for a massive decrease in the volume of data collected from the field - most of which was not actually useful or necessary but had to be collected just in case. Instead, support teams configured always-on data acquisition to only occur for the most valuable data and implemented manual or triggered historical uploads for the larger, less immediately necessary data.
Formant is a data and workflow platform that allows RaaS companies to observe, operate and analyze their fleet of robots remotely. Our customers create operational interfaces, and workflows to manage their robotics businesses. A critical part of their workflow is to detect & generate alerts for events that require human intervention. We have partnered with PagerDuty to provide our customers with the most advanced, real-time on-call and incident response systemLEARN MORE
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