Press Release

PagerDuty Becomes First Operations Performance Platform to Back Its Reliability SLA With Multi-Million Dollar Downtime Insurance Policy

Designed With High Reliability as a Hallmark, PagerDuty Guarantees Its Availability, or Customers Are Reimbursed for Losses

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San Francisco – June 30, 2015 — PagerDuty, the leader in operations performance management, introduced Downtime Insurance, the IT operations industry’s first reliability service-level agreement (SLA) to be backed by a multi-million dollar insurance policy. Downtime Insurance reinforces PagerDuty’s uncompromising commitment to having the industry’s most reliable, available IT operations software. Under the insurance agreement terms, PagerDuty will reimburse customers for profit losses should there come a time when PagerDuty is not available to them during a downtime incident.

“We’ve spent over six years bulletproofing the PagerDuty platform to ensure high availability for our customers,” said PagerDuty CTO and Co-Founder, Andrew Miklas. “Today, 37 of Fortune 100 companies trust PagerDuty to help them deliver highly reliable services. We want our customers to know that we’re truly committed to PagerDuty’s availability, so we’re offering a Downtime Insurance guarantee that reimburses customers for profit losses if they occur.”

PagerDuty’s platform addresses a major flaw in legacy incident management tools, which are often manual processes with outdated tools that were not designed for reliability. PagerDuty helps customers minimize downtime and resolve incidents more quickly — now guaranteed.

PagerDuty has the IT operations industry’s highest levels of redundancy and features several high-availability best practices, including:

  • Multiple data centers across multiple hosting providers geographically
  • Multiple, redundant telephony providers across each notification channel
  • Proprietary technology for tracking alert delivery through all providers and for automatically re-routing if delivery is slow
  • Rapid scaling capabilities to support any size business
  • “Failure Friday” weekly testing during which PagerDuty proactively looks for weaknesses in its infrastructure and fixes them

Downtime Insurance is available now for customers on PagerDuty’s Enterprise Plan. Additional details are available here.

About PagerDuty

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Intuit, National Instruments, New Relic, Panasonic, Adobe, Rackspace, Etsy, Airbnb and GitHub. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit