Close Tickets Faster with PagerDuty and ServiceNow
Faster than ever before, organizations are digitally transforming and rapidly migrating to the cloud - leaving antiquated, custom on-prem tools and hacks behind. ITOps, DevOps, and NOC teams can easily collaborate to monitor and manage their critical IT infrastructure. With the certified ServiceNow Express integration from PagerDuty, you can react to tickets in record time – as soon as they surface in ServiceNow – and deliver optimal levels of service to those that need it. Easily connect ServiceNow Express to PagerDuty by installing the PagerDuty integration from the ServiceNow Express Store.
With the new ServiceNow Express certified integration, your team can:
- Stay up to date with seamless bi-directional sync of incident workflows between ServiceNow and PagerDuty.
- Create and update incidents, and add work notes that are accessible from either platform.
- Quickly map ServiceNow users and assignment groups to PagerDuty with the auto-provision feature.
- Resolve incidents faster with streamlined response orchestration
- Gain better event intelligence and correlate related events across the infrastructure stack with interactive intelligence applications.