On-Call
The always-on, always-available expectations of a digital world have increased the requirements of technical teams to provide response and readiness around the clock. For teams new to this concept, introducing on-call ownership can be difficult and complex. On-call management is key to PagerDuty’s service, but the non-technical aspects are just as important for teams to consider as the technical ones.
To help you get through being on-call, we've consolidated all of our favorite resources. You'll find content for individuals, managers, and teams to use when evaluating or making the shift to an on-call culture. From the basics of on-call to more advanced approaches for larger teams, we've got it all.
With the right approach, being on call doesn’t have to be a painful experience for your team, and we hope these resources make it all a little easier.
Best Practice for On-Call Teams
Check out our ops guide for going on-call. We've consolidated best practices for on-call teams to make life a little bit easier.
- Technical Preparations
- Setting Team Norms
- Building On-Call Culture
- On-Call Recommendations for Managers
- Setting Team Norms
On-Call Basics
- Being On-Call: Best Practices for On-Call Incident Response
- On-Call Rotations and Schedules
- eBook: The On-Call Survival Guide - Best Practices for Being On-Call
- Reaching On-Call Responders Immediately
- Get Notified Before You Go On-Call
- Improve Team Health With Effective On-Call Handoffs
- Making On-Call as Painless as Possible
- On-Call Implementation Suggestions
- On-Call Readiness Reports
Preparing for Going On-Call
- Your On-Call Engineer's Incident Management Checklist
- Better Prep Your On-Call Engineer
- Onboarding Engineers With On-Call Shadowing
On-Call Stories
- Stepping Up to the Plate: A Story About Being On-Call
- BabyDuty or: How PagerDuty Accidentally Prepared me for Fatherhood
- Shadowing Customer Support for a Day
