Outages spell disaster for Nelnet.
If the core payment processing site goes down, customers are unable to make payments, resulting in loss of revenue and customer dissatisfaction.
During outages, the IT department faced challenges around manual processes to manage on-call scheduling and incident escalation. Nelnet needed a way to deliver scalable processes, efficient workflows, and reduced outage times to prevent revenue loss.
Read the case study to learn why Nelnet turned to PagerDuty to help minimize the challenges around scheduling, alerting, and on-call escalations to help them increase uptime, employee productivity and save $650,000 annually.
“When we were evaluating PagerDuty, we found there weren’t other organizations that had such a complete product offering, or feature set, and they weren’t as easy to use,”
— Ryan Regnier, IT Manager, Nelnet