The PagerDuty Post-Mortem Handbook

Lessons learned from the trenches and how you can conduct better post-mortems

No major incident is ever truly resolved without a post-mortem. It’s a way to look back and review
the incident in detail to determine exactly what went wrong, why it went wrong,
and what can be done in the future to make sure it doesn’t happen again.

To that end, we’d like to share how we here at PagerDuty conduct post-mortems internally. It is our hope that others will use the documentation as a starting point to formalize their own processes. This guide to post-mortems provides information on what to do after a major incident and shares PagerDuty’s follow-up and after-action review procedures.

Download this guide and learn:

  • The importance of responder roles
  • What goes into creating a post-mortem page
  • How to conduct a post-mortem meeting

This eBook also includes a free post-mortem template!