The PagerDuty Post-Mortem Template

No major incident is ever truly resolved without a post-mortem.

Leverage this post-mortem template — it’s the same one we use internally here at PagerDuty — and streamline post-mortem creation for your team! Post-mortems are a great way to look back and review incidents in detail to determine exactly what went wrong, why it went wrong, and what can be done in the future to prevent the same incident from happening again.

It’s our hope that you’ll use this template as a starting point to formalize your own processes.

Download this template:

  • A single place for all your post-mortem details, including overview, root cause, impact, timeline, action items, messaging and more!
  • Streamline your post-mortems
  • Easy to fill-in PDF format