Australian State of Digital Operations Report

Learn how Australian consumer expectations measure up against IT’s ability to provide seamless digital experiences

More than three quarters of Australian consumers will leave a digital app or service in one minute or less if it is unresponsive or slow. The question then becomes, is your IT organization equipped to rise to the challenge and meet rising customer expectations?

PagerDuty’s Australian State of Digital Operations Report, surveyed over 200 IT personnel in development and operations as well as over 300 consumers in Australia. The report highlights a disconnect between consumers’ high expectations of their digital service experience and how quickly IT organisations can adapt to the rise of digital service offerings and resolve customer-impacting incidents.

In this report, we found that:

    • Digital incidents have a direct impact on the business, with nearly one-third of respondents reporting that one hour of IT downtime costs their companies between $500,000 to more than $10 million AUD.
    • 56.2% of respondents noted that their organisations are still experiencing customer-impacting incidents at least one or more times a week
    • Incident management reigns supreme among those who feel prepared to effectively support digital offerings, along with continuous integration, agile development and ChatOps