More than three quarters of Australian consumers will leave a digital app or service in one minute or less if it is unresponsive or slow. The question then becomes, is your IT organization equipped to rise to the challenge and meet rising customer expectations?
PagerDuty’s Australian State of Digital Operations Report, surveyed over 200 IT personnel in development and operations as well as over 300 consumers in Australia. The report highlights a disconnect between consumers’ high expectations of their digital service experience and how quickly IT organisations can adapt to the rise of digital service offerings and resolve customer-impacting incidents.
In this report, we found that: