Report

Australian State of Digital Operations

More than three-quarters of Australian consumers will leave a digital app or service in one minute or less if it is unresponsive or slow. The question then becomes: Is your IT organisation equipped to rise to the challenge and meet increasing customer expectations?

PagerDuty’s “Australian State of Digital Operations” report surveyed over 200 IT personnel in development and operations, as well as over 300 consumers in Australia. The report highlights a disconnect between consumers’ high expectations of their digital service experience and how quickly IT organisations can adapt to the rise of digital service offerings and resolve customer-impacting incidents.

Report

Australian State of Digital Operations

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More than three-quarters of Australian consumers will leave a digital app or service in one minute or less if it is unresponsive or slow. The question then becomes: Is your IT organisation equipped to rise to the challenge and meet increasing customer expectations?

PagerDuty’s “Australian State of Digital Operations” report surveyed over 200 IT personnel in development and operations, as well as over 300 consumers in Australia. The report highlights a disconnect between consumers’ high expectations of their digital service experience and how quickly IT organisations can adapt to the rise of digital service offerings and resolve customer-impacting incidents.