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2022 Gartner® Equip Your Customer Service Reps to Support Seamless Customer Journeys Report

In the latest Gartner report, we learn that “Given the operational importance of an efficient and effective customer service organization, IT leaders responsible for customer service technologies have the opportunity to work with software engineering leaders to define the priority and significance of application design principles as they apply to customer service.”

Download the full and complimentary report to learn more about:

  • What organizational challenges we will face in the next 12-18 months and how to resolve them
  • Training and retraining your CSR teams is essential in the growth of your operations.
  • Understand the strategic priorities for the customer service and support function in your business

Gartner, Equip Your Customer Service Reps to Support Seamless Customer Journeys, Steve Blood, 5 May 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Report

2022 Gartner® Equip Your Customer Service Reps to Support Seamless Customer Journeys Report

Download Report

In the latest Gartner report, we learn that “Given the operational importance of an efficient and effective customer service organization, IT leaders responsible for customer service technologies have the opportunity to work with software engineering leaders to define the priority and significance of application design principles as they apply to customer service.”

Download the full and complimentary report to learn more about:

  • What organizational challenges we will face in the next 12-18 months and how to resolve them
  • Training and retraining your CSR teams is essential in the growth of your operations.
  • Understand the strategic priorities for the customer service and support function in your business

Gartner, Equip Your Customer Service Reps to Support Seamless Customer Journeys, Steve Blood, 5 May 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.