Report

Gartner Market Guide for Monitoring, Observability and Cloud Operations, 2021

Introducing the Automated Incident Response Category

PagerDuty helps developers and IT professionals adopt full service ownership to ensure that those who go on call are:

  • Only interrupted by an alert when necessary, and 
  • Equipped with tools to remove the toil from managing incident response.

Over the past year, Gartner recognized that, as more vendors eliminate the toil of incident response with automation, developer and IT staff productivity increased, downtime of critical services contributing to customer experience was reduced, and responder morale improved. To that end, Gartner has recognized Automated Incident Response (AIR) as an important and maturing category in which PagerDuty plays a central role.

PagerDuty offers you access to the Gartner® Hype Cycle™ for Monitoring, Observability, and Cloud Operations, 2021 to learn how Gartner defines AIR, why it is important, the business impact of AIR solutions, and Gartner’s recommendations to users of AIR solutions.

Gartner Hype Cycle for Monitoring, Observability, and Cloud Operations, 2021, Padraig Byrne, Pankaj Prasad, 16 July 2021

Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Report

Gartner Market Guide for Monitoring, Observability and Cloud Operations, 2021

Introducing the Automated Incident Response Category

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PagerDuty helps developers and IT professionals adopt full service ownership to ensure that those who go on call are:

  • Only interrupted by an alert when necessary, and 
  • Equipped with tools to remove the toil from managing incident response.

Over the past year, Gartner recognized that, as more vendors eliminate the toil of incident response with automation, developer and IT staff productivity increased, downtime of critical services contributing to customer experience was reduced, and responder morale improved. To that end, Gartner has recognized Automated Incident Response (AIR) as an important and maturing category in which PagerDuty plays a central role.

PagerDuty offers you access to the Gartner® Hype Cycle™ for Monitoring, Observability, and Cloud Operations, 2021 to learn how Gartner defines AIR, why it is important, the business impact of AIR solutions, and Gartner’s recommendations to users of AIR solutions.

Gartner Hype Cycle for Monitoring, Observability, and Cloud Operations, 2021, Padraig Byrne, Pankaj Prasad, 16 July 2021

Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.