In this Enterprise Management Associates (EMA) report, Transforming IT to Reach New Levels of Efficiency and Agility with PagerDuty, leading analyst firm examines the state of IT and business performance in relation to increasing customer demand in the digital era. With this convergence and IT and business performance, along with technology catalysts such as private and public cloud, agile and DevOps initiatives, IT Ops teams are forced to become more dynamic, relevant and business-aware.

This report covers:

  • Challenges faced by organizations without an agile IT Ops model
  • How PagerDuty supports the business goals of a large, global media conglomerate
  • The EMA perspective of the PagerDuty incident management platform