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Having reliable technology is critical for business success. Unfortunately, critical incidents that result in degraded performance are all too common, and IT’s current incident resolution approach poorly equips businesses to quickly and efficiently restore performance and trust. However, by incorporating intelligent alert notifications, automation and analytics, companies can adopt a more strategic and effective incident resolution approach, ultimately resulting in faster incident resolution and less downtime. In an October 2014 study commissioned by PagerDuty (Safeguard Business Reliability With An Intelligent Incident Resolution Strategy), Forrester Consulting discovered four key findings:
Read the study