“Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the modern I&O team should start, continue, and stop using.”

Read this Forrester report to learn more about the following key learnings:

• Production is now a collaboration between operations and development, leading to integrated product teams.
• Product collaboration delivers outcomes as I&O platforms—platforms designed to reduce complexity for internal customers.
• Traditional I&O work is shrinking through automation and outsourcing to developer teams, which are embracing autonomy. This trend does not lessen work; it makes it denser.
• Incident management is taking on a greater importance as it bleeds into critical human services. For it to work well, “adopt blameless postmortems.”
• CMDB needs complete rethinking and should evolve “into a digital pipeline information fabric,” based on distinctions “between service, software and element configuration management.”
• Remove KPIs from silos and focus on system-wide efficiency metrics tied to real business objectives.

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^{Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020, Forrester Research, Inc., December 6, 2019}