Report

Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020

“Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the modern I&O team should start, continue, and stop using.”

Read this Forrester report to learn more about the following key learnings:

  • Production is now a collaboration between operations and development, leading to integrated product teams.
  • Product collaboration delivers outcomes as I&O platforms—platforms designed to reduce complexity for internal customers.
  • Traditional I&O work is shrinking through automation and outsourcing to developer teams, which are embracing autonomy. This trend does not lessen work; it makes it denser.
  • Incident management is taking on a greater importance as it bleeds into critical human services. For it to work well, “adopt blameless postmortems.”
  • CMDB needs complete rethinking and should evolve “into a digital pipeline information fabric,” based on distinctions “between service, software and element configuration management.”
  • Remove KPIs from silos and focus on system-wide efficiency metrics tied to real business objectives.

Complete the form to access the report.

Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020, Forrester Research, Inc., December 6, 2019

Report

Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020

Get The Report

“Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the modern I&O team should start, continue, and stop using.”

Read this Forrester report to learn more about the following key learnings:

  • Production is now a collaboration between operations and development, leading to integrated product teams.
  • Product collaboration delivers outcomes as I&O platforms—platforms designed to reduce complexity for internal customers.
  • Traditional I&O work is shrinking through automation and outsourcing to developer teams, which are embracing autonomy. This trend does not lessen work; it makes it denser.
  • Incident management is taking on a greater importance as it bleeds into critical human services. For it to work well, “adopt blameless postmortems.”
  • CMDB needs complete rethinking and should evolve “into a digital pipeline information fabric,” based on distinctions “between service, software and element configuration management.”
  • Remove KPIs from silos and focus on system-wide efficiency metrics tied to real business objectives.

Complete the form to access the report.

Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020, Forrester Research, Inc., December 6, 2019