The Total Economic Impact™ of PagerDuty

How a global entertainment company saw a 448% ROI


Learn about how PagerDuty showed big savings for a global entertainment company with about 700 engineers over three years. In addition to annual cost savings of up to $938,000 and a net present value (NPV) of $1,640,000, the customer experienced:

  • Reduced MTTR for critical issues
  • Increased customer retention due to improved system availability
  • Improved productivity for business end users and engineers
  • Improved on-call experience because of configurability
  • Enable engineers to take full responsibility for maintaining their systems

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The study, The Total Economic Impact™ of PagerDuty, was conducted by Forrester Consulting on behalf of PagerDuty in September 2014.