Report

2020 State of Unplanned Work Report, APJ

As operational complexity continues to increase, unplanned work is emerging as a rapidly growing trend hindering an organization’s ability to deliver on the promise of digital transformation. Disruptions caused by unplanned work compel workers to shift into real-time action and fire drills, diverting them from innovation, while also hurting productivity and team health.

To understand the impact of unplanned work on IT practitioners and on the enterprise, we commissioned a study of 500+ respondents in the APJ region.

Interesting findings:

  • 67% of technology employees will lose more than 100 hours of productivity due to unplanned work in 2020.
  • 52% of respondents said that they have experienced a major technology issue that was not covered by their company’s documented response plan.
  • 42% of respondents react to an issue only after their customers have been impacted.

To see more findings and learn about best practices to mitigate unplanned work, download the report today!


Report

2020 State of Unplanned Work Report, APJ

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As operational complexity continues to increase, unplanned work is emerging as a rapidly growing trend hindering an organization’s ability to deliver on the promise of digital transformation. Disruptions caused by unplanned work compel workers to shift into real-time action and fire drills, diverting them from innovation, while also hurting productivity and team health.

To understand the impact of unplanned work on IT practitioners and on the enterprise, we commissioned a study of 500+ respondents in the APJ region.

Interesting findings:

  • 67% of technology employees will lose more than 100 hours of productivity due to unplanned work in 2020.
  • 52% of respondents said that they have experienced a major technology issue that was not covered by their company’s documented response plan.
  • 42% of respondents react to an issue only after their customers have been impacted.

To see more findings and learn about best practices to mitigate unplanned work, download the report today!